Customer Service Representative for Plumbing Company

Customer Service Representative (CSR)

TN Plumbing Solutions is looking for a reliable and organized Customer Service Representative (CSR) to join our growing team. This position plays a key role in helping customers schedule service, answering questions, and ensuring every customer has a great experience from the first phone call to job completion. We are looking for someone who is friendly, detail-oriented, and able to handle a fast-paced office environment.

Responsibilities

• Answer incoming customer calls and schedule service appointments
• Dispatch technicians and coordinate daily schedules
• Respond to customer questions and provide excellent customer service
• Maintain accurate customer records in our system
• Follow up with customers regarding appointments and services
• Assist with invoices, payments, and general office tasks
• Work with the team to ensure smooth daily operations

Qualifications

• Previous customer service or office experience preferred
• Strong phone and communication skills
• Ability to multitask and stay organized
• Basic computer skills
• Positive attitude and professional demeanor
• Experience with ServiceTitan or similar software is a plus (but not required)

What We Offer

• Competitive pay based on experience
• Stable, full-time position
• Friendly team environment
• Opportunity for growth within the company

Schedule Full-Time Monday Friday Compensation: $20.00 - $30.00 per hour

Plumbing Careers in Nashville

Work For a Plumbing Company That Values Its Employees

At Plumbing Solutions, we know that when our employees are set up for success and valued, their work follows. That's why we do all that we can to provide our employees with the training, resources, and tools they need to successfully complete their jobs while also providing them with career advancement opportunities so they can reach their full potential. Here are a few reasons why you should apply to work at Plumbing Solutions:

• Commission-Based, Competitive Pay
• Consistent Work Hours Each Week
• Career Advancement Opportunities
• Weekly Paychecks
• Ability To Take Service Vehicles Home Each Night
• Endless Income Limit

If you're a reliable, hardworking, and self-motivated plumbing professional that's ready to work for a company that puts their employees first, apply to work for Plumbing Solutions today!