Scrum Master

Job Title: Senior Scrum Master (Agile Software Development) Overview / Summary

The Scrum Master will work as a contract resource for the State of Michigan Department of Technology, Management and Budget (DTMB), supporting the Michigan Department of Health and Human Services (MDHHS). This role will serve as the Scrum Master for the MDHHS Accounts Receivable and Collections (ARC) Project, coaching teams on Scrum practices, facilitating Agile ceremonies, removing impediments, protecting the team from external distractions, and fostering collaboration and continuous improvement.

Key Responsibilities

• Serve as the Scrum Master for the MDHHS Accounts Receivable and Collections (ARC) Project.

• Coach Agile teams on Scrum practices and principles.

• Facilitate Agile ceremonies, including:

• Sprint Planning

• Daily Scrum

• Backlog Refinement

• Sprint Reviews

• Retrospectives

• Remove impediments to team progress.

• Protect the team from external distractions.

• Foster collaboration and continuous improvement within the team and organization.

• Guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.

• Remove impediments, negotiate dependencies, and collaborate across cross-functional teams, including engineering, QA, product, architecture, compliance, and operations.

• Coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.

• Facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.

• Support Quality Assurance processes, including regression testing, user acceptance testing (UAT), and post-deployment validation.

• Contribute to or help establish Agile Centers of Excellence (CoE) or process governance programs.

• Facilitate executive-level reporting, burn-up metrics, dashboards, and KPI updates.

Required Qualifications

• 5+ years of experience serving as a Scrum Master in Agile software development environments.

• Experience facilitating Agile ceremonies, including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.

• Hands-on experience using Agile lifecycle management tools such as Azure DevOps, Jira, Rally, or VersionOne.

Preferred Qualifications

• Experience as a Project Manager.

• Certified ScrumMaster (CSM) certification.

• Experience with medical or financial systems.

• Experience supporting complex, enterprise-level financial or debt management software solutions.

• Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).

• Strong understanding of Software Development Life Cycle (SDLC), Secure Application Development Life Cycle (SADLC), and modern DevOps practices.

• Experience supporting integration-heavy, API-driven, or data-centric systems.

• Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).

• Excellent communication, facilitation, conflict resolution, and stakeholder management skills.

• Ability to lead multiple Agile teams or work within a large scaled program.

• Experience working in cloud-first environments using Azure, AWS, or GCP.

• SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.

• Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.

• Understanding of user-centered design, accessibility standards, and customer journey mapping.

Key Competencies

• Strong servant leadership mindset focused on empowering teams.

• Exceptional analytical, organizational, and problem-solving skills.

• Ability to drive transparency, predictability, and continuous delivery.

• Comfortable working in high-pressure or sensitive delivery timelines while maintaining a positive and motivating influence.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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