Dispatcher

Job Description

Job Description

Description:Help Keep Our Field Operations Moving

Onsite Safety is looking for an organized, solutions-focused Dispatcher to coordinate daily routes, support our field teams, and help ensure customer jobs are completed efficiently and on time.

This is not an average customer service role. It is a fast-paced combination of route coordination, scheduling, customer support, GPS monitoring, and administrative work. The right candidate will be comfortable managing changing priorities, communicating with multiple teams, and finding practical solutions when schedules shift.

Reporting to the Lead Dispatcher, the Dispatcher upholds Onsite Safety’s mission, vision, and core values in all aspects of their work.

• Dispatch job requests to STs based on job specifications and customer-required completion dates.
• Receive confirmed customer job request lists from Schedulers.
• Strategically assign STs and schedule confirmed jobs according to optimized routes.
• Coordinate with Scheduling and field teams to schedule confirmed same-day job requests.
• Monitor the routes, status, and GPS tracking of field personnel to adjust schedules for the current and following day.
• Communicate and coordinate with SS and the Field Operations when logistical issues or route changes occur.
• Generate and distribute operational reports to Field Operations Leadership, including but not limited to the current day active job lists and lot aging.
• Perform other duties as assigned by management.

The Dispatcher works in an office environment and works a standard 40-hour work week.

• High school diploma or equivalent.
• 6 months of dispatch or customer service experience.
• Proficient in document and spreadsheet software, field service management software, and supply chain management software; 55+ WPM.
• Solution-oriented team player with an ability to professionally convey information in a time-sensitive manner.

• 1+ years of dispatch or customer service experience.

• $18–$19 per hour , based on experience
• Weekends and holidays off
• 7 paid holidays
• 2 weeks—10 days—of paid time off , accrued during the first year
• Medical, dental, and vision insurance
• 401(k) match of up to 4% after one year of employment

This role gives you the opportunity to make a direct impact on daily operations by helping field teams stay organized, customers stay informed, and schedules stay on track. You’ll work in a collaborative environment where strong communication, problem-solving, and follow-through are valued.

Onsite Safety, Inc. is an Equal Employment Opportunity employer and a Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability, protected veteran status, or any other status protected by federal, state, or local law.