Hospitality Shift Leader

Chick-fil-A Colonial Heights Leadership Opportunity

Be a part of a team that MATTERS. Build a future that MATTERS. Your Leadership Starts Here.

Character demonstrates a commitment to personally operating with integrity, treating others with honor, dignity & respect and

Chemistry align with the vision and CORE values of the Operator and organization

Competency display a working knowledge of Chick-fil-A brand standards

Innovation & Strategic Thinking demonstrates the ability to innovate new ideas, and think strategically about growth at Chick-fil-A Colonial Heights

Results Oriented proven ability to drive and reach goals and results

Communication actively demonstrate ability to effectively communicate, share ideas, provide feedback and take a positive approach to all situations.

Responsibilities:

• Prioritize guest service (serving, bagging, prepping, cooking etc. in a timely manner)
• Maintain cleanliness of your work area (kitchen, hospitality or drive-thru)
• Maintain labor and productivity goals
• Stock proactively throughout the shift and assist team as necessary
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Assisting with catering and/or making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder
• Demonstrate a passion for the business and managing the overall operations

Requirements:

• You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States
• Be at least 18 years old
• Be available to work any time including Saturdays- time off can be given for special requests
• Have at least one-year previous restaurant management or leadership experience is preferred.
• Excellent verbal and written communication skills

Coaching Behaviors:

• Sense of Urgency that creates surprisingly fast Speed of Service
• Attention to detail that ensures preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of our guest areas

Behavior Characteristics:

• Work a maximum of up to forty hours + overtime (if needed) per week in the restaurant
• Allocate at least two hours per week to planning
• Focus on systematically and effectively communicating store goals and important info to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction,
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Enthusiastically and passionately lead the team

Additional Responsibilities:

• Inventory management
• End-of-Month counts and input
• Maintaining accurate transfer logs
• Effective & efficient ordering
• Maintaining a LEAN production environment
• Coaching, evaluating, and providing accountability for all Hospitality Team Members
• Troubleshooting and repairing equipment and facilities
• Ensure all necessary preventative maintenance and cleaning on set schedule.

Work schedule:

• 8 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Overtime

Supplemental pay:

• Bonus pay
• Other

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Employee discount
• Other