Assistant Front Office Manager

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin!

Canyon Ranch Austin is seeking a service-driven and highly organized Assistant Front Office Manager to join our pre-opening team. This role will assist in leading the Front Office operation while ensuring exceptional guest experiences throughout every stage of the guest journey. The Assistant Front Office Manager will support daily operations of the Front Desk, Guest Services, PBX, Transportation and resort communications functions while serving as a visible leader and coach for front-line colleagues. This position plays a critical role in delivering personalized service, maintaining luxury hospitality standards, and fostering a culture of excellence consistent with the Canyon Ranch brand.

The ideal candidate is passionate about guest service, thrives in a fast-paced luxury environment, and enjoys developing teams while creating memorable guest experiences.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

Pre-Opening Responsibilities

• Assist with Front Office pre-opening activities including recruitment, onboarding, training, and operational readiness.
• Participate in the development and implementation of departmental SOPs, service standards, and guest experience initiatives.
• Support testing and implementation of property management systems, guest communication platforms, and operational technology.
• Assist with opening simulations, service rehearsals, and training programs.

Front Office Operations

• Support daily operations of the Front Desk, Guest Services, PBX, and resort communications functions.
• Ensure smooth guest arrivals, departures, room assignments, billing accuracy, and guest requests.
• Monitor room inventory, arrivals, departures, VIP guests, and special accommodations.
• Act as Manager on Duty as assigned and serve as a key resource for operational problem solving.
• Resolve guest concerns promptly and professionally while ensuring appropriate follow-up.
• Maintain a visible presence in guest areas and lead by example through exceptional service delivery.

Guest Experience & Service Excellence

• Deliver and reinforce Canyon Ranch luxury service standards and Forbes Travel Guide expectations.
• Anticipate guest needs and create personalized experiences that enhance satisfaction and loyalty.
• Support guest recovery efforts and assist with special requests, celebrations, and VIP arrivals.
• Ensure colleagues are knowledgeable about resort amenities, wellness programming, dining offerings, and guest services.
• Review guest feedback and assist in implementing service improvement initiatives.

Leadership & Team Development

• Provide daily coaching, guidance, and support to Front Office colleagues.
• Assist with onboarding, training, and performance development.
• Conduct shift briefings and communicate operational priorities effectively.
• Foster a culture of teamwork, accountability, and guest-focused service.
• Support colleague recognition and engagement initiatives.

Administrative & Financial Responsibilities

• Assist with scheduling, payroll review, labor management, and departmental reporting.
• Ensure compliance with cash handling procedures, audit requirements, and company policies.
• Monitor departmental supplies and operational resources.
• Support achievement of departmental goals related to guest satisfaction, productivity, and financial performance.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

Required

• 2–4 years of Front Office supervisory experience in a hotel, resort, or luxury hospitality environment.
• Strong knowledge of Front Desk operations, guest services, reservations, and hospitality systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with property management systems and Microsoft Office Suite.
• Ability to work flexible schedules including weekends, holidays, and evenings.

Preferred

• Luxury hotel or resort experience.
• Prior pre-opening experience.Familiarity with Forbes Travel Guide standards.
• Experience within a wellness, spa, or destination resort environment.
• Bilingual communication skills.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays).
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care).
• Employer-paid life insurance and Employee Assistance Program.
• Paid Maternity leave.
• A supportive, collaborative work environment with opportunities for professional growth.