Account Manager The Americas

Description

In a nutshell

The Account Manager The Americas (AMA) serves as the main point of contact and trusted commercial partner for an assigned portfolio of Design Hotels member hotels in the Americas and as a key link between Member Hotels Design Hotels Marriott International and the Global Account Management team.

The role is responsible for managing and developing member relationships supporting the long-term success of the portfolio and identifying commercial opportunities across assigned accounts. Through strategic consultation relationship management and representation of the Design Hotels brand the AMA works closely with member hotels to address their individual business needs while ensuring alignment with Design Hotels and Marriott systems standards services and initiatives.

Tasks & Responsibilties

Strategic Account & Relationship Management

• Manage an assigned portfolio of member hotels acting as the main point of contact and building strong long-term relationships with relevant hotel stakeholders.
• Provide strategic consultation and ongoing account management based on individual member needs business priorities and opportunities.
• Proactively identify opportunities to strengthen member hotel performance engagement and satisfaction including through relevant Design Hotels programs and services.
• Represent the Design Hotels brand values and commercial objectives across assigned accounts.
• Support contract renewals amendments and negotiations for assigned member hotels.

Revenue Growth & Commercial Strategy

• Review and analyze hotel performance and relevant commercial information translating insights into recommendations to drive revenue growth and improve commercial performance.
• Prepare data-driven performance updates business reviews and commercial recommendations for member hotels.
• Identify and pursue opportunities for additional Design Hotels products and services.
• Support forecasting and planning activities for assigned member hotels.
• Monitor relevant market developments trends competition and changing business conditions.

Marriott Integration & Operations Support

• Work with member hotels and relevant internal and Marriott stakeholders to address operational system and integration-related needs.
• Act as a communication bridge between member hotels and Marriott stakeholders supporting relevant Design Hotels/Marriott initiatives.

Cross-Functional Coordination

• Collaborate with regional and global Design Hotels teams Marriott stakeholders and internal subject-matter experts to address member hotel and business needs.
• Coordinate the delivery of Design Hotels products services and initiatives across assigned accounts.
• Self-directed with a collaborative approach to working across teams.
• Contribute to regional and departmental projects priorities and initiatives as required.

Scope of Communication

Internal

• Director of Account Management and Brand Portfolio The Americas.
• Senior Director The Americas.
• Design Hotels regional and global teams.
• Marriott International regional and global stakeholders.

External

• Hotel owners asset managers General Managers senior leadership and relevant hotel teams.
• External partners and other relevant industry stakeholders.

Experience & Mindset

Experience

• 35 years of experience in hospitality preferably in account management sales commercial operations revenue management or business development.
• Experience managing clients accounts and/or commercial stakeholder relationships.
• Good understanding of hotel commercial operations distribution and revenue-management principles.
• Experience with branded hotel systems or Marriott International is an advantage.

Education

• Bachelors degree in business Hospitality Management Marketing or a related field or equivalent relevant professional experience.

Skills

• Relationship-management and customer-service skills.
• Self-directed with a collaborative approach to working across teams.
• Effective presentation and stakeholder communication including interpreting data and translating insights clearly.
• Proficiency in Microsoft Office particularly Excel and experience developing professional presentations in PowerPoint/Keynote.
• Comfortable learning and navigating new systems and platforms.
• Willingness to travel within the Americas as required.
• Fluency in English required; proficiency in Spanish preferred. Additional languages are an advantage.

Perks & Benefits

• 25 vacation days per year so you can rest and recharge
• Contribution to your health through our ClassPass corporate benefit and Blue Cross Blue Shield plan
• Hybrid mobile working options
• 401k plan after 6 months of employement
• Great benefits at member hotels brand partners and other employee discounts and special offers including Marriott Explore rates
• Career development opportunities in an international company

About Design Hotels
Design Hotels GmbH () is a full-service hospitality consultancy offering customized services to its member hotels. Under the brand Design Hotels the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality progressive design and cultural authenticity. Design Hotels embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.

The company has its headquarters in Berlin and branches in Los Angeles New York London and Singapore. Since March 2021 Design Hotels GmbH is part of the Marriott International portfolio.

Design Hotels is an equal opportunity employer we celebrate diversity and practice inclusivity. Hiring decisions are based on merit qualifications and our business needs only.

Please send your application without a picture.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

IC