Associate Account Manager

G3 Enterprises is an industry leader in packaging, logistics, real estate and minerals solutions. Our diverse portfolio of businesses create a variety of opportunities for career growth. We believe in fully leveraging the talent within our organization, presenting employees with challenging work, opportunities for job rotations, special projects, and a changing landscape. Job Description Summary Assists with the order entry process and is responsible for the coordination, accuracy, timeliness, and approvals for entering customer orders into order processing systems. Work closely with Quality, Shipping, Supply Chain, Production, and other departments as needed to ensure customer expectations are met. Acts as the liaison between sales, customer, and operations. Essential Functions Responsible for accurate collection of data required to facilitate customer orders and supports in communicating updates to customer orders as needed. Understands, documents and communicates customer requirements and specifications including quantity, quality, schedule and delivery and any other items of importance to the customer to ensure accurate customer systems set-up, customer orders. Provides professional, efficient and effective customer interactions (email, incoming and outgoing phone calls, follow-up communications, responding to requests for information, etc.) Assists with scheduling and supporting customer visits, press checks, and tours of facility. Includes scheduling space, employees to attend, meals, technology needs, and providing other general support. Processes orders utilizing SAP and other internal systems. Communicates daily with internal and external customers to coordinate delivery of customer needs and acts as a liaison with other departments. Communicates with Sales and operations to ensure all parties are up to date with status of orders and/or project status. Communicates manufacturing and scheduling limitations to Sales and customers. Picks up and delivers supplies, products, etc. as needed. Ensures all requested ship dates and service delivery requirements are met. Transmits proofs to customer after production department approval, and manages the timely return of same proofs. Maintains sample inventory, pulls samples, and mails/delivers to customers as requested. Follows through on internal and external customer issues to ensure 100% customer satisfaction. Maintains satisfactory attendance, to include timeliness. Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications High school diploma or State-issued equivalency. Bachelor’s degree plus 2 years customer service, sales, operations, product development, and/or logistics experience reflecting increasing levels of responsibility; OR Bachelor’s degree plus 1 years of G3 customer service, sales, operations, product development, and/or logistics experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency and 6 years of customer service, sales, operations, product development, and/or logistics experience reflecting increasing levels of responsibility; OR High school diploma or Stateissued equivalency and 5 years of G3 customer service, sales, operations, product development, and/or logistics experience reflecting increasing levels of responsibility. Skilled in Microsoft Office Software. Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description. Strong oral and written communication skills. Experience maintaining professional and cooperative relationships with internal and external customers. Experience performing detail oriented tasks; recognizing and correcting discrepancies. Preferred Qualifications Bachelor’s degree plus 3 years of customer service experience reflecting increasing levels of responsibility. Prior customer service work experience in a manufacturing or logistics environment. Experience using systems such as SAP, Radius, etc. Ability to pass the Farnsworth-Munsell 100-Hue Color Vision Test with a score of 75 or below. Bilingual (conversational and in writing) in French, Italian or Spanish. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, feel, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate Compensation Hiring Hourly Rate: $27.98 - $34.95 Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. Perks & Benefits This position includes a competitive benefits package. By providing your phone number during the application process, you give G3 Enterprises permission to send you text messages relating to your application at the mobile number you provide, including via automated technology. Message and data rates may apply. G3 is enrolled in the Department of Homeland Security's E-Verifying program and will use the program to verify the employment eligibility of all newly hired employees as required. G3 does not sponsor for employment based visas for this position now or in the future. #J-18808-Ljbffr G3 Enterprises