IT Operations Specialist
Denken Solutions
IT Operations Specialist Onsite in Scottsdale, AZ
Role Overview: We're looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Scottsdale, AZ. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.
Core Focus Areas:
- Shadowing and documenting live operational workflows, dependencies, and system interactions
- Mapping technical processes and identifying bottlenecks or inefficiencies
- Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
- Drafting clear process documentation and improvement recommendations
- Communicating findings to both technical and non-technical stakeholders
Key Requirements:
- Strong technical documentation and analytical capability
- Excellent communication and interpersonal skills
- Prior hands-on experience in at least two of the following: Windows workstation support, real-time operations or command-center environments, TCP/IP networking or systems administration, web application or infrastructure troubleshooting
Preferred Background:
- Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
- Familiarity with monitoring tools, cloud diagnostics, or automation platforms
- Comfortable collaborating with DevOps / Infrastructure teams
- 7+ years of relevant technical experience
Environment & Requirements:
- On-site role in Scottsdale, AZ (secure facility; background check required)
- Fast-paced, mission-critical operations center supporting real-time systems
Vacancy posted 1 day ago
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