CSR Operations Analyst II

Job Description and Duties

Please see the attached duty statement for details on this position.

Contact Staff Chief Jeremy Mitchell, at View phone number on us.fitly.work or by email at View email address on us.fitly.work for questions related to the duties of the position.

Candidate may be selected by resume review.

You will find additional information about the job in the .

Working Conditions

Must demonstrate knowledge of effective communication and leadership techniques, including coordinating the work of others, acting as a team leader, and representing the program before committees or administrative groups. You may be required to work nights, weekends, and holidays, and may be required to travel throughout the state.

Benefits

Benefit information can be found on the website and the website. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Required Documentation

You must submit a completed State Application (STD. 678) [please include  WORKING TITLE and  POSITION #], Resume, Transcripts (unofficial) and /or degree (if applicable), Statement of Qualifications, and Authorization to Release Information Form (PO-299). This form may be found at

Submit the required documents to the following address:

Applicants are highly encouraged to complete an OPTIONAL Recruitment Questionnaire , located at: 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  Authorization to Release Information Form (PO-299):

• Other -

  Education Documentation – Degree and/or transcripts – If using education to meet minimum qualifications, include a copy of your formal (unofficial) transcripts and/or degree.

• Statement of Qualifications -

  Statement of Qualifications - Candidates are required to complete a Statement of Qualifications (SOQ) ( See questions below under "Statement of Qualifications" section). Only those candidates who submit all required documents by the postmarked date will be considered for appointment.