Senior Director of Operations

Job Description

Job Description

Our Snooze Story
We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day.  This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone.  Will you join us?

What does your role bring to the table?
A significant role in the future and growth of Snooze! This role is responsible for operational leadership across the Mountain West and West Coast division , supporting Snooze restaurants across multiple regional markets. The Snooze Senior Director of Operations ensures operational excellence through the execution of the Snooze Compass: Guests, Snoozers, Community, Sustainability, Passion, Individuality, Craveable and Best-Of-The-Best.  The Regional Director of Operation will protect and grow the amazing Snooze culture by thoughtfully utilizing all Restaurant Support Center (RSC) resources including Community, Sustainability, People and Culture, TLC, Technology, Finance, Culinary and Development to support Snooze restaurants within their designated region.  

Reporting to the Chief Operating Officer, the Senior Director of Operations is expected to communicate at the highest level with the RSC, Regional Managers, and management teams to ensure that communication flows to all team members clearly and in a timely manner.  This role serves as the senior operational leader for the division, with direct oversight and accountability for 5-8 Regional Managers, who in turn lead restaurant operations within their assigned markets (30-50 restaurants). The Regional Director of Operations embodies Snooze leadership while delivering strong financial performance, operational excellence, and radical hospitality within all restaurants in their dedicated region. This role holds vital our Snooze beliefs in people development, food, service, ambiance and of course, fun!   

The Position Specifics Taking on the role of Senior Director of Operations isn’t just about bacon and pancakes. The responsibilities of this position include:

Leadership, Accountability, and Daily Activities

• Ability to hire the best-of-the-best for the division and retain staff through development and effective communication

• Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts
• Create and execute sound operating plans for each region
• Collaboration with the direct Operations leader on Weekly/Period/Quarterly/Annual fiscal reporting and divisional updates
• Assist COO and Operation Services in the creation of Key Initiatives around operational areas of focus
• Commitment to a 30-day operations activity and travel plan to be provided to the direct leader at a minimum of two weeks in advance of the calendar start date
• Provide ongoing feedback, clear measurable goals, performance accountability, and timely performance review to Regional Manager and other direct reports.  
• Proficiency in guiding a group of leaders to achieve success through coaching, inspiration, motivation, and accountability
• Create a fun and exciting work environment where leaders and teams feel valued and appreciated
• Actively build genuine relationships with RSC team, Regional Managers, and restaurant management teams
• Regular check-ins as business and relationships dictate with direct reports
• Partner with Operations leader on content for our Regional Manager meeting and quarterly meetings
• Lead and support key projects in support of company goals, rollouts, tests and pilots as necessary  
• Ensure the management teams are fully staffed, staffing pars are accurate, and teams are built for success
• Hire and train Regional Managers that support overall division success
• Visit all restaurants within the division at a minimum of 6 times per year to assess Regional Manager effectiveness, divisional execution, and leadership development. During each restaurant visit, ensure that you cover the following aspects: conducting a facility audit, reviewing operations, examining operating procedures and policies, assessing operations directives, and evaluating training initiatives. Dedicate a minimum of 60 minutes during each restaurant visit to meet with the members of management teams. 

Food & Beverage Leadership

• Confirm that all policies, procedures, and systems are in place to maintain Snooze’s highest recipe and presentation standards for food and beverage (i.e., purchasing, receiving, storage and preparation)
• Validate all menu optimizations are up to date during each restaurant visit
• Validate between 6-8 menu items during each restaurant visit with the RMs in order to teach the philosophies of quality food and beverage
• Be the inspirational “food voice” for the teams to follow on each visit speaking to the quality behind everything we do and provide feedback and perspective on each visit  

Restaurant Space and Ambiance Leadership

• Ensure that repairs and maintenance are managed and that the preventative maintenance calendar is up to date in each restaurant
• Collaborate with RMs and Facilities Manager to confirm that all equipment issues in the restaurant are being acted on and follow-up is handled timely and properly
• Verify that restaurants maintain Snooze cleanliness standards via daily cleaning. Validate paid cleaning crews are performing at or above standard
• Conduct quarterly walk-throughs alongside RM in all restaurants to calibrate standards, coach leadership, and ensure divisional alignment
• Personally take pride in all aspects of cleanliness and care for the facility and is a role model for all Regional Managers 

Talent and Team Leadership

• Demonstrates critical hiring and talent selection practices
• Displays a passion for being of service to others
• Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests, and each other in each restaurant
• Verifies that management teams are being trained at the highest level and that all Snooze training expectations are being followed and executed
• Ensure that all birthdays, anniversaries, and life moments are being celebrated for managers and that managers are executing this for all hourlies

• Engages in the ongoing development of Regional Managers as direct reports, while holding them accountable for performance and maintenance of Snooze standards; includes the use of effective performance management and coaching/ counseling to achieve desired management behaviors

Community and Sustainability Leadership

• Ensures the presence of sustainability practices in the restaurants as defined by the company
• Monitors waste streams and building practices
• Observe RMs practices to ensure accountability to sustainability as necessary
• Supports the Change Maker, Compass Champions, and Local Restaurant Marketing programs in each restaurant and monitors their effectiveness
• Coaches RMs and managers on waste area cleanliness and on being a great neighbor
• Coordinates with RMs/GMs regarding support of restaurant events and catering commitments; ensures that the community event calendar is updated
• Encourages and participates in community engagement activities in all restaurant regions and actively help maintain community budgets

Fiscal Management Leadership

• Ensures restaurant sales growth year over year in accordance with the operating plan
• Provides continuous financial oversight to RM and direction for all P&L line items with specific emphasis on the cost of sales, hourly labor costs, and controllable operating expenses
• Monthly review of plan goals with RMs to identify and implement action steps to address plan variances
• Schedule individual one-on-one meetings with each Regional Manager to discuss financial performance in comparison to the restaurant's operating plans on a regular cadence
• Ensure the success of New Restaurant Openings financial 90-day ramp-up
• Participate in monthly financial calls with leadership to provide insights around business opportunities within the division

Is this role the right fit for you?
If this is the right role for you, you must possess the following skillsets:

• A business entrepreneurial spirit!
• Strong functional kitchen and restaurant operations expertise
• Excellent written and oral communication skills
• Excellent presentation skills; development of presentation content and delivery in front of a mixed audience
• Excellent organizational and time management skills
• Ability to operate with the highest degree of integrity and professionalism
• Good judgment with the ability to make timely and sound decisions
• Ability to communicate and understand the predominant language(s) of the restaurant’s trading areas
• Strong relationship-building skills and ability to communicate effectively with all levels at Snooze
• Demonstrated ability to manage a project to provide deliverables within a specified timeframe
• Ability to multi-task and prioritize to manage a heavy workload
• Problem-solving skills and ability to present solutions for organization and efficiency
• Strategic leadership skills, in addition to a hands-on approach to getting the job done
• Ability to lead, motivate, and inspire high-level leaders by mentoring, teaching, and utilizing development resources to encourage continued growth
• Effective collaborator that builds trusted cross-functional working relationships
• Sets priorities and meets deadlines consistently
• Extensive computer skills with a high proficiency in Word, Excel, Teams, and PowerPoint
• A positive, upbeat and glass-half-full attitude about their work
• Ability to have fun, dance, and laugh under/during stressful situations (yes, seriously)

Let’s Talk Prerequisites! (Education, Credentials, and Experience)

• Must be authorized to work in the United States
• Bachelor’s degree in business, hospitality or other relevant discipline preferred
• 10+ years of related experience working in restaurant operations management
• 5+ years of leadership experience, including direct supervision of multi-unit leaders such as Regional Managers or equivalent senior operations roles Proven track record of mentorship, coaching, and growing leaders

Let’s Get Physical (Additional Requirements)

• Must have the stamina to work 45 to 55 hours per week
• The travel required for this position is approximately 50% and you must be able to travel for up to 5 days at one time (air, car, bus. Train, and weekend travel all required)
• Home base is determined by the geographical market  within the Mountain West and West Coast division

Denver area base salary range: $140,000-$160,000 per year The base salary range above represents the low and high end of the Snooze salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.

Snooze is proud to be an Equal Opportunity Employer.