Patient Svcs Rep (PSR) - Primary Care Clinic (Orland Park)

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding,

registration

and billing. Maximize revenues by collecting payment at time of service and entering

accurate

and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.

Assists

clinical staff in

maintaining

accurate

medical records.

Where You Will Work

:

Advocate Medical Group (AMG) is part of

Advocate Health

, one of the nations largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, womens health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Were

Looking For:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficult
  caller
  /customers/patients.

What

Youll

Do:

Clinic Hours:
Sunday: 7:30a-8p, Monday-Saturday: 6:30a-8p

PSR will work 1-2 late nights per week and weekend rotation

As a

Patient Service Representative (PSR)

,

youll

play a vital role in the care team supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day

.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer and
  accurate
  follow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group for
  accurate
  and
  timely
  medical records.

About This Location:

Advocate Medical Group Orland Park is located in the Southwest Suburbs of Chicago and is the largest primary care office on the South Side. We offer comprehensive services including Family Medicine, Internal Medicine, Pediatrics, Immediate Care Clinic (ICC), and a wide range of specialty services. Our practice serves approximately 400450 patients daily, caring for nearly 100,000 patients annually, and plays a vital role in meeting the healthcare needs of our community.

Your feedback matters.

Every teammates voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace
  .

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Must
  lift up
  to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to
  assist
  with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step:

Apply Now!