Senior Business Support Specialist (Billing Quality Assurance)

Senior Business Support Specialist (Billing Quality Assurance) OUC - The Reliable One is actively seeking a Senior Business Support Specialist in the Customer Experience & Sales division. The role bridges billing operations, quality assurance, analysts, trainers, and leadership, ensuring the complex billing ecosystem runs with precision and confidence. Responsibilities Deliver high‑quality data validation, operational insights, and reporting using SQL, Excel, Cognos, Power BI, and other enterprise systems. Maintain and improve tools that keep billing and rate processes accurate, including dashboards, spreadsheets, and ad hoc analysis used across the department. Manage annual billing schedules and rate updates for OUC and key municipal partners, ensuring everything is implemented correctly and on time. Support testing, quality checks, and process documentation for major system changes and cross‑functional projects. Monitor exceptions and revenue‑loss scenarios to protect organizational accuracy and financial integrity. Serve as an advisor and subject‑matter partner to analysts, trainers, and leadership, translating complex operational data into clear guidance and decisions. Over time, influence expands into department‑wide support, vendor and budget coordination, and broader process‑improvement initiatives. Qualifications Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field from an accredited university or college. Two (2) years of relevant experience may substitute for one year of education shortfall. Minimum of four (4) years of supporting business operations, including experience in leading projects, program and team leadership, budget/accounting coordination, financial data research, developing operational reports, and analysis of business operations. Additional experience in the functional area of assignment is preferred. Utility experience is preferred. Strong written, oral, and interpersonal communication skills. Proficient with ERP software (JD Edwards EnterpriseOne) and other relevant business operations tools. Ability to analyze data, identify problems/opportunities, interpret policies, and propose solutions. Capability to prioritize and coordinate multiple projects to meet deadlines; lead projects/processes and provide guidance and training to other employees. Understanding of governmental accounting practices and ability to produce reports, documents, manuals, and guides for the functional area. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment. Compensation & Benefits Competitive compensation ranging from $38,077 to $47,596 per hour, commensurate with experience. Total Rewards include low‑cost medical, dental, vision, paid life insurance, retirement benefits, paid vacation, holidays, sick time, educational and professional assistance, paid conference and training opportunities, hybrid work schedule, and access to workout facilities. Location Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801 (The Greenest Building in Downtown). Equal Opportunity Employer Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full‑time positions. OUC – The Reliable One is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, national origin, age, religion, disability, marital status, gender identity, sexual orientation, and other protected classes. Job Purpose / Primary Functions Provide advanced operational and administrative support for a complex Business Unit. Coordinate the administrative and program operations of the department, including reviewing and researching data; developing reports and recommendations; coordinating budgets; maintaining documentation; and supporting departmental customers. Primary functions include collecting, verifying, and maintaining performance, operational, budget, and financial data; preparing related reports for management; forecasting operational activities; scheduling employees and resources; coordinating departmental budgets; identifying and researching budget and financial variances; leading departmental programs and projects; responding to program customers; guiding support employees; identifying gaps and recommending improvements; researching new technologies; maintaining contracts and policies; coordinating administrative activities such as purchase orders, invoices, events; training staff; supporting operational software; and performing other assigned duties. Technical Requirements Thorough knowledge of ERP software (JD Edwards EnterpriseOne) and other specialty software used to assemble business operations data (billing, budget, accounting, workforce management, etc.); understanding of related policies, procedures, legal guidelines, ordinances, and laws; strong communication skills; ability to analyze business operations and financial data; prioritize and coordinate multiple projects; lead projects and provide training; technical and regulatory knowledge; develop reports, manuals, and guides; apply governmental accounting practices; and use Microsoft Office Suite. #J-18808-Ljbffr Orlando Utilities Commission