Customer Service Representative

Job Description

Job Description

KaiserAir Santa Rosa is advertising immediate openings for a part-time and a full-time Customer Service Representative.

Under supervision of the General Manager and Customer Service Manager, the part-time CSR will be scheduled as required (up to 24 hours per week) and be responsible for customer service functions conducted at KaiserAir’s facility at the Santa Rosa Jet Center located within the Charles M. Schultz Airport. Responsibilities include, but are not limited to: Demonstrating principles of customer service while interacting with customers and visitors; acting as company spokesperson clearly explaining the company’s policies as well as providing details on pricing and services available; collecting, processing and disseminating relevant information pertaining to aircraft arrivals and departures; collecting, processing and disseminating aircraft servicing requests with line service personnel and pilots.

Job Qualifications

• High school Diploma or equivalent
• One or more years of face-to-face customer service experience
• Work experience in aviation strongly preferred
• Strong computer/keyboarding skills
• Availability to work flexible hours, including evenings, Saturdays & Sundays
• Strong work ethic with team-oriented attitude
• Positive attitude and strong interpersonal skills
• Strong communication skills, both verbal and written
• Pass pre-employment drug screening
• Driver’s license and clean driving record
• Able to pass security background check (fingerprint check)

Based in Oakland, California, KaiserAir has a long history as one of the pioneers in business aviation. For over 75 years we have flown with a perfect safety record and now we have earned a Part 121 Air Carrier certificate which enables us to fly large airplanes with more passengers. KaiserAir is a unique company and the only full-service aviation company in the San Francisco Bay Area. We currently operate two FBOS (in Oakland and Santa Rosa), offering part 145 Maintenance services, Part 135 Charter, aircraft management and airplane sales.

Company Description

Based in Oakland, California, KaiserAir has a long history as one of the pioneers in business aviation. For over 75 years we have flown with a perfect safety record and now we have earned a Part 121 Air Carrier certificate which enables us to fly large airplanes with more passengers. KaiserAir is a unique company and the only full-service aviation company in the San Francisco Bay Area. We currently operate two FBOS (in Oakland and Santa Rosa), offering part 145 Maintenance services, Part 135 Charter, aircraft management and airplane sales.