Retail Store Associate

Job Description Store Associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend the right solutions, promptly resolve concerns, and ensure maximum client satisfaction. The role also involves staying up-to-date with product features, maintaining high quality and visual standards, and achieving excellent customer service while consistently meeting the store’s sales goals. This role is located at Store #701035, 14711 Madison Avenue, Lakewood, OH 44107. It is a part-time position with a hiring rate of $13.75 per hour. Applicants will be required to undergo a criminal history review. The company determines this review necessary to protect its operations, employees, customers, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and in accordance with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and calculations. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks. Assist in making deliveries, as needed. Maintain in-stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Qualifications Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. Preferred Qualifications Have a valid, unrestricted Driver’s License. Have at least a high school diploma or GED. Have at least one (1) year of experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint-related products. Have previous work experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a federal contractor, Sherwin-Williams requests state and local employment services for priority referral of protected veterans. #J-18808-Ljbffr Sherwin-Williams