1.20 Service Desk Specialist

Job Description This job is 50% on-site in Columbia, SC Our direct client has an opening for an IT SERVICE DESK 10955-1 To assist the Site Support Manager and Operations Director with projects affecting the end user population and devices. To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. To accurately record, update and document requests using the IT service desk system. To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. IT service desk. Additional Skills: IT SERVICE DESK Ability to diagnose and troubleshoot computer and network problems. Desktop/server support. PC setup, config, & deployment. Microsoft (MS) office installation. MS office 365. Proficiency configuring and troubleshooting windows operating systems. (Candidate must be able to communicate clearly with the agency technical teams, project staff, and the user community. Ability to diagnose and troubleshoot computer and network problems Yes 1 Intermediate Within 6 Months 1 - 2 Years. Service Desk Yes 1 Intermediate Within 6 Months 1 - 2 Years. PC Setup, Config, & Deployment Yes 1 Intermediate Within 6 Months 1 - 2 Years. #J-18808-Ljbffr