Parking Garage Ambassador

Job Description

Job Description

Description

Position: Parking Garage Ambassador
Location: The Collective on 4th
Shifts: Ranges between 7:00AM - 4:00PM (Hours range from 22-30hrs per week)
Pay Rate: $18.00 per hour

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. 

The Parking Garage Ambassador provides a welcoming, service-focused presence while supporting the overall safety, traffic flow, and operational awareness of the parking facility. This role emphasizes guest assistance and observation and report safety functions. Also, the role requires facility awareness, with limited security duties such as observation, reporting, and incident documentation. The Parking Garage Ambassador does not perform enforcement, physical intervention, or law enforcement duties.
Key Responsibilities

• Greet arriving and departing guests in a friendly, courteous, and professional manner 
• Assist guests with parking questions, directions, and locating their vehicles 
• Educate guests on parking policies and assist with pay machine operation 
• Communicate clearly and respectfully with guests, clients, and teammates at all times 
• Escalate guest concerns or operational issues to the Shift Lead or Operations Manager 
• Direct vehicle and pedestrian traffic to promote safe and efficient flow 
• Assist with traffic control at entrances and exits as needed 
• Perform vehicle counts to ensure parking areas do not exceed capacity 
• Support daily parking operations as directed by management 
• Conduct regular rounds of parking facilities, including garages, lots, and surrounding areas 
• Observe and report safety hazards, fire risks, equipment issues, unauthorized people, or suspicious activity 
• Complete basic incident reports for damages, thefts, claims, or safety concerns 
• Immediately report accidents, incidents, or unsafe conditions to the Operations Manager or Shift Lead 
• Assist with basic upkeep and minor troubleshooting of parking equipment as directed 
• Monitor facility conditions and promptly report maintenance or safety issues

Skills, Knowledge and Expertise

• Strong customer service and communication skills 
• Ability to observe, document, and report incidents accurately 
• Ability to follow procedures and escalate concerns appropriately 
• Prior experience in customer service, parking, hospitality, security‑adjacent, or facilities roles preferred but not required 

REQUIREMENTS:  

• Must be at least 18 years of age 
• Valid driver’s license with an acceptable driving record 
• Flexibility to work all shifts.  
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

PHYSICAL DEMANDS:  

• Ability to stand and walk for extended periods, sometimes for the entire shift 
• Ability to remain alert, mobile, and professional throughout the shift 

WORKING CONDITIONS:  

• Work is performed outdoors for extended periods of time including up to the entire duration of a shift, harsh weather conditions: excessive heat, cold, and inclement weather.  
• This position thrives on consistency, with repetitive tasks that ensure everything runs like clockwork.  

OTHER DUTIES:  

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice 

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only) 

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. 
• Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.  

(Part Time) 

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 

Union:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).