Employee Experience Specialist

Summary

This position is located in Fleet & Family Readiness Program in Whidbey Island, WA. The position is designed to create & manage a new employee experience program for the NRNW NAS Whidbey Island. This role involves overseeing all aspects of employee integration, from initial onboarding to ongoing engagement, with a focus on enhancing employee satisfaction & retention. Position is pivotal in establishing an effective employee experience program within the Fleet & Family Readiness (FFR) framework.

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Duties

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• Facilitate the onboarding process for new employees, coordinating installation tours, meeting key personnel and introductions to systems, facilities and resources.
• Periodically follows up with employees during their first year of employment to ensure a smooth transition into their role and promote a consistent employee experience.
• Integrate multiple offices, functions and teams within the organization contributing to the development of employee engagement and satisfaction.
• Conduct surveys, focus groups, and one-on-one conversations to gather feedback and insights from employees, and use data to identify areas for improvement.
• Establish effective communication channels to keep employees informed about company updates, policies, and events. Encourage open and transparent feedback mechanisms.
• Identify areas for improvement and propose solutions to enhance the employee experience and overall offer/onboarding process.
• Promote a culture of continuous learning and growth by ensuring successful participation in professional development programs that align with the career goals of employees.
• Prepares correspondence, briefing slides and/or presentation.
• Develop and present subject-area specific training to both internal and external customers.
• Prepare and analyze functional area specific reports.
• Analyze trends throughout the onboarding process and use information to improve the overall employee experience and identify potential areas for organizational improvement.

Requirements

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Conditions of employment

• Occasional travel of less than 10% may be required.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment to include passing all applicable records and background check.
• Must be over the age of 18.
• Must have a valid state drivers license.

Qualifications

• Knowledge of effective onboarding elements, strategies and practices.
• Knowledge of employee engagement principles and strategies.
• Knowledge of customer service and customer support principles and methods to participate in the planning and delivery of a full range of customer support services.
• Knowledge of CNIC's organizational structure, functions, and mission.
• Knowledge of FFR mission, functions, policies and procedures, mission requirements, program goals and objectives.
• Knowledge of business, military and government protocol; safety and security with regard to written and verbal correspondence.
• Skill in facilitating the onboarding process sufficient to integrate new employees, and introduce CNIC/FFR/Installation culture and operations.
• Skill in applying fact-finding techniques.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
• Skill in providing customer service, responding timely to customer needs, and demonstrating attentiveness and courtesy.
• Skill in prioritizing, organizing, and multitasking.
• Ability to coordinate schedules, tours, and meetings with multiple stakeholders.
• Ability to analyze data and make recommendations for improvements.
• Ability to recognize when to escalate issues to supervisor.
• Ability to collaborate and build relationships with internal and external stakeholders.
• Ability to prepare clear, concise, and technically sound reports related to work within the Branch.
• Ability to develop and effectively deliver presentations and/or training.
• Ability to communicate effectively both orally and in writing.

Additional information

Incumbent reports to the supervisor designated by the Region N9 with additional guidance provided by NRNW Fleet Readiness N92. Direct supervision is limited to broad assignment and brief instructions. Guidance from NRNW FFR N92 is provided to standardize processes across FFR. Incumbent is expected to complete assigned duties independently although the supervisor or NRNW FFR N92 is available to give advice and guidance.

Incumbent must creatively adapt standard instructional systems and performance improvement models, integrate widely varying procedures and methods, and generate new techniques to solve specific and changing instructional or performance problems within the human and financial resources of FFR.

Work is primarily sedentary although some physical exertion is involved, such as bending, stooping, lifting and periods of standing or setting up for and conducting training courses and visiting facilities to monitor progress. Work may occasionally include moving heavy boxes of training materials, up to 45 lbs. The incumbent will be expected to travel to meet with employees at all installations within NSA Whidbey Island.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.