Social Media, Marketing & Office Administrator

Social Media, Marketing & Office Administrator Work Location: Harry's Savoy Grill & Ballroom Schedule: Weekdays and some weekend hours, if needed Employment Status: Part-time (approximately 20-25 hours per week), Non-Exempt Pay: $25.00 - $30.00 / hour, depending on experience Position Summary The Social Media, Marketing & Office Administrator supports brand promotion, guest engagement, and day-to-day administrative operations. This role is responsible for managing social media and marketing initiatives, promoting and enhancing brand reputation, and providing essential office and administrative support. The ideal candidate is creative, organized, detail-oriented, and comfortable juggling both guest-facing brand work and behind-the-scenes administrative responsibilities in a fast-paced hospitality setting. Key Responsibilities Social Media & Marketing Manage and schedule day-to-day social media accounts (content planning, posting, monitoring, and engagement) across platforms such as Instagram, Facebook, TikTok, and Google Business. Create and schedule marketing content including posts, stories, captions, basic graphics, and short-form videos that align with brand standards. Assist with marketing campaigns, promotions, events, and seasonal initiatives. Maintain brand consistency across all marketing channels, including company website and 4-walls marketing. Support and collaborate with location management teams to ensure a strong social media presence. Coordinate with operations teams to capture in-house content (food, beverage, staff, guest experiences, events). Track social media metrics and engagement; prepare basic performance reports and insights. Maintain marketing calendars and ensure timely execution of campaigns. Manage marketing budgets. Brand Reputation & Guest Engagement Monitor and respond to online reviews and guest feedback (Google, Yelp, TripAdvisor, social platforms) in a timely, professional manner. Escalate guest concerns to management when appropriate and assist with resolution follow-up. Ensure consistent brand voice, tone, and messaging across all public-facing platforms. Support initiatives that enhance guest satisfaction and brand perception. Support the administration of the gift card program. Point of contact for donation requests and communication. Manage community initiatives. Office & Administrative Support Answer incoming calls, guest inquiries and make reservations, as needed. Provide general administrative support including filing, document preparation, and data entry for the restaurants and Ballroom Sales team. Oversee office administration: equipment (phones, copier, postage), email system, paperwork storage/destruction and ordering supplies. Maintain organized digital and physical files for marketing assets, contracts, and operational documents. Support internal communications, meeting coordination, and occasional event logistics. Assist management with projects and operational support as needed. Qualifications Required 1–3 years of experience in social media, marketing, and office administration in a hospitality environment. Strong written and verbal communication skills. Proficiency with major social media platforms and basic content creation tools. Basic graphic design or video editing skills (Canva, Adobe, CapCut, etc.). Highly organized with strong time management and multitasking abilities. Excels at handling multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and/or Google Workspace. Preferred Experience in restaurants, hotels, food & beverage, or hospitality management. Experience responding to online reviews or managing brand reputation. Understanding of hospitality guest service standards and brand consistency. Skills & Competencies Creative mindset with attention to detail Strong customer service orientation Ability to balance creative and administrative tasks. Professional judgment and discretion Adaptability in a fast-paced hospitality environment Work Environment & Physical Requirements Combination of office and on-site hospitality environment Travel to other locations may be required for content capture and operational support. Ability to remain seated for extended periods while working at a computer, with intermittent standing and walking. Ability to use hands and fingers to operate standard office equipment, including computers, keyboards, telephones, printers, scanners, and copiers. Ability to see, hear, and speak sufficiently to communicate with coworkers, vendors, and guests, and to perform computer-based work. Ability to lift, carry, push, or pull up to 15–25 pounds occasionally, such as office supplies, files, or packages. Ability to reach, bend, stoop, kneel, or twist occasionally to access files, supplies, or office equipment. Ability to work in a typical office environment, with exposure to standard office noise levels and lighting. Ability to perform repetitive motions, including typing and data entry, for extended periods. Ability to move about the office to attend meetings, greet visitors, and retrieve materials. Join our HHG Award-Winning Team! Dating to 1988, Harry’s food and service has become renowned, starting with the legendary Harry’s Savoy Grill in North Wilmington, the elegant Harry’s Savoy Ballroom adjacent to Harry’s Savoy Grill and the neighborhood favorites Kid Shelleen’s Charcoal House & Saloon in Trolley Square and Kid Shelleen's in Branmar Plaza. HHG is a promise of great food, excellent service, and a fun atmosphere. We’re dedicated to offering our guests the finest hospitality experience and strive to exceed expectations every time. Learn more about HHG at 3 Locations: Harry's Savoy Grill / Kid Shelleen's Trolley Square / Kid Shelleen's Branmar Plaza #J-18808-Ljbffr