Senior Collaboration Engineer

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Join us in supporting the global EA’s collaboration environment, as part of the Employee & Studio Experience team. You will collaborate with operations and engineering teams across the company. Together, we will support the studios that create EA’s top titles like FC, Apex, Battlefield and many others. Working onsite at our EA Austin Office and reporting to a Senior Operations Manager, you will: Support the global EA collaboration environment (mainly Zoom based). Be the escalation point for collaboration issues and directly involve in troubleshooting, diagnose, and resolving them. Identify possibilities and work to improve the stability, reliability and security of EA’s collaboration environment. Provide mentorship to other team members. Use scripting for tasks automation. Collaborate with other EA teams, with partners and eqp. vendors, as needed. Create and maintain technical documentation of EA collaboration network. Qualifications: 5+ years of experience in collaboration areas, including videoconferencing, audio-visual solutions and cloud-based telephony solutions. Experience supporting a 24×7 high availability production environment, for a large organization. Work experience with Zoom – manage users / devices / features in Zoom portal, manage Zoom environment security, create reports based on the Zoom dashboard and reporting tools, and on the information collected through the Zoom APIs. Very good understanding of collaboration protocols – SIP, (S)RTP, WebRTC, TCP, UDP, TLS, BFCP, XMPP, FECC, etc. Experience to configure and monitor the enterprise conference systems (Neat, Poly, Logi, Cisco, etc.). Experience with Oracle SBC and Oracle EOM systems. Experience with scripting languages (especially Python and PowerShell). Nice To Have: Knowledge about virtual computing. Knowledge about PKI / certificates; Knowledge about MS Power BI. Knowledge about MS SQL databases. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #J-18808-Ljbffr