Care Coordinator Austin/Travis County

Job Description

Job Description

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. 

Job Title: CSEY Care Coordinator

Job Status: Full-time, exempt, grant-funded

Job Location: Travis County, Hybrid

Job Summary: Unbound Now, with the endorsement of regional advisory councils and the financial support and direction of the Office of the Governor’s Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care coordination facilitated by Unbound Now will be consensus-driven, collaborative, and driven to identify and recover CSEY and to facilitate tailored, accessible, trauma-informed, and holistic resources through a coordinated network of providers. The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that meet their unique short-term and longer-term needs. Care coordination includes awareness, education, creativity, collaboration, continuous learning, and capacity-building to identify and recover CSEY youth. Care coordination teams build trust, transparency, and solutions with each other to mitigate duplication of work and ensure that local and statewide partners are bridges instead of barriers to services for youth and their families.

The primary functions of the CSEY Care Coordinator are to implement Unbound Now’s care coordination program as described above, facilitating regional consensus-building and protocol development and compliance with Unbound Now policies and procedures and the expectations of the Texas Office of the Governor’s Child Sex Trafficking Team. Responsibilities include sharing remote 24/7 crisis response with one other regional care coordinator; completing CSE-ITs as needed; securing and retaining release of information and consent for care coordination services; facilitating rapid response meetings, service staffing meetings, and family engagement meetings; developing and maintaining strong relationships with regional partners; ensuring timely and accurate documentation; supporting promotion and hosting of awareness events and education/training events by the care coordination team; conducting case analyses; conducting data evaluation sessions; and scheduling advisory council meetings.

Compensation: Annual salary

Benefits: Unbound Now is proud to offer a premier benefits package that prioritizes the health and financial security of our team members and their families:

• 100% Employer-Paid Health Insurance: We cover 100% of medical premiums for both the employee and their family
• Employer-Paid Life Insurance: Fully covered for the employee at no cost
• Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting)
• Dental & Vision: Comprehensive plans available at the employee’s expense

Schedule/Availability: Generally 8:30 a.m.–5:30 p.m. Central, Monday through Friday, with a one-hour lunch break. Will share 24/7 on-call with one other regional care coordinator on weekends, evenings, and holidays. Anticipated 45- 50-hour work week.

Travel: This position requires travel throughout the service region and may require limited travel for training and team/professional development opportunities.

Working Conditions: Work performed primarily remotely with some expectation and flexibility of work in normal office environments as required. Job requires the ability to respond remotely during the night, as well as attention to detail and the ability to document in an electronic case management system.

Job Responsibilities: 

• Build consensus among regional partner agencies to establish protocols
• Implement Unbound Now’s care coordination program regionally, following the Texas Office of the Governor Child Sex Trafficking Team’s expectations as outlined in The Texas Model for Care Coordination Grant Program, FY 2025-26 funding announcement, and any subsequent direction provided by the CSTT
• Share 24/7 remote care coordination line with co-Care Coordinator
• Complete CSE-ITs as needed
• Secure and retain release of information and consent for care coordination services
• Encourage engagement of CSEY advocacy services
• Facilitate rapid response meetings, service staffing meetings, and family engagement meetings
• Schedule and facilitate regular meetings of advisory councils in the service region
• Take care not to release confidential information without parent/guardian consent
• Support regional care coordination team in promoting and hosting awareness events and education/training events
• Facilitate case analyses by the regional care coordination team
• Facilitate data evaluation sessions by the regional care coordination team
• Maintain a strong line of communication with the Care Coordination Program Director regarding any issues that develop
• Attend weekly meetings with co-CSEY Care Coordinator and Care Coordination Program Director to review progress and upcoming objectives of the Care Coordination Team
• Attend weekly group supervision meetings with Care Coordination Program Director to review program progress and upcoming objectives
• Participate in regular gatherings of all Unbound Now care coordination staff to ensure consistency in service delivery and adherence to policies and protocol
• Be prepared to share about Unbound Now’s care coordination services as needed
• Document all incoming referrals, intakes, meetings, service plans, outgoing referrals, and communications promptly in Unbound Now’s electronic case management system (generally same day)
• Develop and maintain good working relationships with essential regional partners, including but not limited to the children’s advocacy center, CASA, CSEY advocacy agency(ies), DFPS, community-based care provider, medical providers, juvenile probation department, law enforcement, and the district attorney’s office
• Facilitate partner commitment, consistency, and accountability
• Complete all required training on time

• Seek and review feedback from regional partners
• Respond appropriately to allegations of abuse, including youth-to-youth sexual activity, taking allegations seriously, following mandatory reporting requirements, and reporting to the Care Coordination Program Director immediately
• Share 50/50 responsibility for 24/7 crisis line with co-care coordinator
• Share 50/50 responsibility for RRM-C and RRM-NC duties
  
• Perform all follow-up activities for any RRM conducted by the coordinator
  • Notify residential and other service providers identified in the RR meeting that a referral will be forthcoming
  • If applicable, follow up with the entity responsible for submitting the referral documentation to the placement agency

• Maintain contact with CSEY Advocate Agency and/or others directly in contact with the victim to receive updates that inform decisions for the CCT
• Send out the action plan to all CCT members

• Schedule all Service Status Meetings for cases created by the coordinator for which an RRM was conducted (50/50 caseload)
  • Facilitate information sharing with MDT to provide updates for upcoming SSMs
  • Responsible for facilitation, coordination, documentation, and management of assigned cases
• Manage community relations and nurture and develop advisory council partner relations
• Host education/training events
• Promote education/training events
• Co-Host advisory council meetings
• Conduct data evaluation sessions with the advisory council
• Attend weekly meetings with the Care Coordinator Program Director to provide updates and collaborative discussion of care coordination efforts
• Respond appropriately to allegations of abuse, including youth-to-youth sexual activity, taking allegations seriously, following mandatory reporting requirements, and reporting to the Care Coordination Program Director immediately
• Complete all Unbound Now required training on time
  

*This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands.

Desired Outcomes:

• Youth and their families in the service region consistently served with professionalism and compassion
• Compliance with CSTT expectations for care coordination upheld in the service regions
• Excellent working relationships with regional partners
• Documentation uploaded and data entered into case management software accurately and on time for programmatic reporting
• Community and regional partner agencies understand Unbound Now’s care coordination services, with strong public presentations and written materials available as needed

Working Relationships:

Supervisor: Care Coordination Program Director

Works with: Regional partner agencies and Unbound Now HQ staff

Experience and Education:

• Bachelor’s degree in social work or related field
• Experience working with youth who have experienced commercial sexual exploitation
• Experience working collaboratively with regional partner agencies
• Proficient in facilitating awareness presentations and trainings
• Excellent verbal and written communication skills to articulate complex ideas clearly, especially in challenging and complex environments
• Demonstrated history of achieving positive outcomes through effective group facilitation and stakeholder engagement in previous roles or projects 
• Ability to empathize with stakeholders’ perspectives, navigate sensitive issues diplomatically, and build trust to facilitate open dialogue and consensus-building process
• Experience with documentation in a cloud-based case management software
• Experience facilitating protocol development
• Trained and experienced in trauma-informed care

Job Requirements:

• Mature Christian faith, as evidenced by participation in a local Christian church
• Three references (supervisor, professional, personal)
• Agree to and pass all required criminal background checks, including DFPS criminal history check and abuse and neglect registry check
• Pass employment eligibility verification
• Fulfill Unbound Now’s training requirements
• Ability to build and maintain consensus
• Excellent organizational and administrative abilities
• Excellent communication and interpersonal skills
• Strong public presentation skills, in person and online
• Culturally competent
• Ability and willingness to maintain confidentiality of sensitive information
• Ability to problem-solve and think creatively as needed
• Ability to work both in highly structured and unstructured settings
• Abide by Unbound Now policies at all times
• Commitment to acquiring a deep knowledge of Unbound Now's programs and operations

Physical and Driving Requirements

• Demands include sitting for long periods at a computer and frequent video calls. Repetitive hand motions from frequent keyboarding
• Must possess a valid driver’s license, maintain proper insurance coverage, and be able to operate a personal vehicle as needed for work-related travel
• Demands sometimes require the ability to lift loads of up to 30 pounds
• Frequent demands require close visual attention to detail and prolonged periods of mental concentration
• Ability to enter documentation into a case management software system

Equal Employment Opportunity & Faith Statement: Unbound Now is an equal opportunity employer. As a faith-based non-profit organization, Unbound Now exercises its legal right under Section 702 of Title VII of the Civil Rights Act of 1964 to hire individuals who align with our Christian faith, mission, and core values.