Property Management Lead

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Property Management Lead Full Time Management Sitka, AK, US Salary Range: $65,000.00 To $85,000.00 Annually Summary The Property Management Lead is responsible for the overall administration, availability, condition, consistency, and year-round utilization of employee housing and residential properties across AM Owner Group and its affiliated companies. Based in Sitka, this position leads property management operations, directly supervises property management staff, and provides remote oversight of company housing and residential properties in Ketchikan and Yakutat. The Lead works closely with Facilities to ensure properties are safe, maintained, inspected, repaired, and ready for occupancy and serves as the primary point of accountability for company-wide property management operations. Property Management Leadership & Port Oversight Maintain overall responsibility for employee housing and residential property operations across company locations and establish consistent procedures, standards, deadlines, and expectations. Directly supervise, train, coach, and provide day-to-day direction to Property Management staff and other employees assigned property-related responsibilities. Provide remote management and oversight of company housing and residential properties in Ketchikan and Yakutat, including occupancy, inspections, maintenance coordination, tenant matters, and property readiness. Maintain current property inventories, occupancy information, property records, housing capacity, and condition information by location. Coordinate with Operations and Human Resources regarding staffing levels, employee arrival/departure dates, housing demand, tenant needs, and significant property risks. Serve as the primary escalation point for property or housing issues that cannot be resolved locally. Travel to company locations as needed for seasonal readiness, inspections, property setup, maintenance coordination, or issue resolution. Property Planning, Leasing & Year-Round Utilization Forecast seasonal and year-round housing needs and identify anticipated shortages or excess capacity. Source and evaluate housing options to meet projected workforce needs. Negotiate leases, renewals, extensions, rental terms, and subletting arrangements within established company authority. Develop and execute an off-season occupancy strategy for available company properties, including identifying and securing appropriate short-term tenants when properties are not required for employee housing. Coordinate short-term tenant agreements, occupancy periods, property readiness, deposits, rent, and turnover in accordance with company requirements. Maintain relationships with landlords, property managers, contractors, vendors, and housing providers and monitor lease dates, renewal deadlines, deposits, rental changes, and contractual requirements. Property Readiness, Inspections & Facilities Coordination Ensure company-owned, leased, or managed properties are ready for occupancy before employee or short-term tenant arrival. Establish and monitor a consistent inspection process for occupied and vacant properties. Partner closely with Facilities to identify maintenance needs, prioritize repairs, coordinate preventive maintenance, and ensure issues are tracked through completion. Coordinate property and room turnover, including cleaning, furnishings, supplies, keys/access, utilities, inspections, and required repairs. Coordinate emergency or time-sensitive repairs affecting safety, habitability, or property protection. Monitor furnishings, appliances, supplies, and other property assets and arrange repair or replacement as needed. Administration, Tenant Relations & Financial Controls Ensure housing agreements, tenant agreements, acknowledgments, rules, payroll deduction authorizations, and related property documents are current and completed. Maintain accurate records of occupancy, deposits, rent, payroll deductions, damages, inspections, leases, and maintenance activity. Prepare and submit employee housing rent deductions to Payroll and reconcile occupancy records against deductions. Communicate property rules, expectations, occupancy requirements, and resident responsibilities consistently. Resolve routine housing concerns, roommate conflicts, cleanliness issues, damages, tenant concerns, and rule violations within established authority; expedite employment-related matters to Human Resources. Monitor property-related expenses and provide cost, occupancy, capacity, and maintenance information for planning and budgeting. Coordinate with Facilities, Human Resources, Payroll, Operations, Finance, and port leadership as needed. Perform other related duties and special projects as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) Associate degree in Business Administration, Property Management, Facilities, Hospitality, or a related field, or an equivalent combination of education and relevant experience. Three to five years of progressively responsible experience in property management, housing, facilities, workforce housing, hospitality, or a related field. Prior supervisory or team-lead experience, including demonstrated ability to direct work, coach employees, and hold team members accountable. Experience coordinating multiple properties, locations, or operational workstreams, including remote property oversight. Ability to read, understand, administer, and track leases, housing agreements, short-term tenant agreements, and related documentation. Strong negotiation, communication, interpersonal, organizational, and problem-solving skills. Ability to assess property conditions, recognize maintenance needs, and coordinate effectively with Facilities and qualified contractors. Proficiency with Microsoft Office and property/maintenance tracking systems. Valid U.S. driver's license and ability to meet company driving requirements. Ability to pass required background and drug-testing requirements. Preferred Qualifications Experience managing seasonal or workforce housing. Experience with short-term rentals or year-round residential property utilization. Experience negotiating leases and working with landlords, contractors, vendors, and Facilities teams. Experience supporting a geographically dispersed workforce or property portfolio. Experience in tourism, hospitality, transportation, maritime operations, or a related industry. Traits and Characteristics To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably. Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and holding each other up. Follow & Deliver Core Values Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences. World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth. World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska. Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering. Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization. Sustainability at our core: We are dedicated to sustainable operations for future generations. Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement. Integrity-Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations. Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities. Work Environment & Physical Demands Work is performed in office and residential property environments and requires regular travel between properties. Travel to other company ports may be required. Schedule flexibility, including occasional evenings, weekends, and holidays, may be required during seasonal transitions, employee arrivals and departures, property turnovers, or housing emergencies. The position requires the ability to inspect interior and exterior residential spaces, climb stairs, walk on uneven surfaces, operate standard office equipment, and handle keys, supplies, tools, and maintenance materials. Occasional lifting or moving of materials weighing up to 40 pounds may be required. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Allen Marine Tours, Inc.