Porter

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Porter is responsible for maintaining the cleanliness, organization, safety, and overall appearance of Opensity Solutions client facilities. This role supports daily facility operations by performing maintenance tasks, ensuring workplace readiness, managing supplies, and delivering exceptional customer service to employees, clients, and visitors. The Porter plays a key role in creating a clean, safe, and professional environment that reflects the service standards and values of Opensity Solutions. The position reports to the Lead Porter or Client Relations Manager and is classified as non-exempt.

• Job Title: Opensity Solutions Porter
• Location: New York, NY 10153
• Schedule: Monday – Friday, Dayshift
• Pay Rate: $20 per hour

ROLES & RESPONSIBILITIES:

• Maintain cleanliness, organization, and presentation standards throughout office spaces, common areas, and client facilities.
• Conduct regular inspections of facilities to identify maintenance needs, cleanliness concerns, or safety issues and address them promptly.
• Perform general facility maintenance and light repairs, including basic plumbing, electrical, carpentry, painting, and equipment setup tasks.
• Repair and maintain office furniture, doors, fixtures, windows, and related facility components as needed.
• Patch and paint walls, ceilings, and surfaces to maintain a professional workplace appearance.
• Install appliances, office fixtures, equipment, and furniture as required to support workplace operations.
• Assist with furniture assembly, workspace setups, and facility support projects.
• Collaborate with facilities, maintenance, and operational teams to support facility improvement initiatives and workplace readiness.
• Provide professional and courteous customer service to employees, clients, and visitors while responding to facility-related requests and concerns.
• Serve as a point of contact for facility support issues and escalate concerns appropriately when necessary.
• Maintain inventory of cleaning supplies, maintenance tools, equipment, and workplace materials to ensure operational readiness.
• Monitor supply levels and coordinate replenishment orders while maintaining adherence to budgetary and operational guidelines.
• Support inventory control processes and identify opportunities to improve efficiency and resource management.
• Promote and maintain compliance with workplace safety policies, procedures, and regulatory requirements.
• Conduct routine safety inspections to identify potential hazards and support corrective action initiatives.
• Collaborate with management and stakeholders to improve workplace safety standards and facility conditions.
• Prepare reports related to facility maintenance activities, operational concerns, inventory status, and customer feedback as needed.
• Participate in ongoing training and professional development programs, including workplace safety, equipment operation, and customer service training.
• Support team development initiatives by sharing operational knowledge and best practices with peers and team members.
• Maintain confidentiality, professionalism, and adherence to Opensity Solutions service standards at all times.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong understanding of facility maintenance, workplace cleanliness, and porter support operations.
• Basic knowledge of plumbing, electrical, carpentry, painting, and general repair techniques.
• Excellent customer service and interpersonal communication skills with a client-first mindset.
• Strong attention to detail with the ability to maintain high cleanliness and presentation standards.
• Ability to multitask and manage priorities in fast-paced workplace environments.
• Strong organizational and problem-solving skills with the ability to work independently and collaboratively.
• Ability to identify facility issues proactively and implement timely solutions.
• Strong commitment to workplace safety and operational compliance.
• Basic proficiency in Microsoft Office applications and workplace technology systems.
• Positive attitude, adaptability, professionalism, and strong teamwork skills.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

Education: High school diploma or equivalent required; additional technical or vocational training preferred. Experience: Minimum of 3 years of experience in porter services, hospitality support, facilities maintenance, corporate services, or related operational roles. Technical Skills: Experience performing light maintenance, facility support, inventory management, and workplace setup activities. Basic proficiency in Microsoft Office Suite preferred Communication Skills Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Emotional intelligence is a plus! OTHER SKILLS and ABILITIES Scope of Responsibilities Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Opensity Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.