Medical Assistant - Surgical Services

Medical Assistant

Planned Parenthood of Greater Ohio is seeking a mission-driven Medical Assistant to join our Bedford Heights Surgical Center full-time, working 37.5 hours per week. This position provides clinical, administrative, and financial support to patients receiving procedural reproductive healthcare.

The Medical Assistant, Surgical Services supports patients throughout their abortion-care experience by providing compassionate clinical assistance, patient education, and administrative support. This position prepares patients for care, assists with abortion procedures, performs laboratory services, maintains accurate medical records, and helps ensure patient visits move safely and efficiently.

This role also supports the revenue cycle by verifying payment information, determining eligibility for financial assistance, collecting and reconciling payments, and completing related closing procedures.

The ideal candidate is organized, attentive, and comfortable discussing sensitive healthcare matters respectfully and without judgment. This role requires strong communication skills, sound judgment, and a commitment to high-quality reproductive healthcare and excellent patient service.

What You'll Do

Patient Care and Surgical Support

• Welcome patients and provide accurate information about available services, contraceptive options, funding resources, and what to expect during their visit.
• Prepare patients for care and assist clinicians during abortion procedures.
• Provide appropriate patient education, information, forms, and referrals.
• Conduct pregnancy testing and provide related information and referrals.
• Collect and prepare laboratory specimens, including blood and urine samples.
• Perform venipuncture within the scope of your training, certification, or licensure.
• Prepare procedure and examination rooms and maintain appropriate supplies, cleanliness, and inventory.
• Maintain patient confidentiality and approach sensitive healthcare matters with compassion and without judgment.

Administrative and Financial Support

• Register and schedule patients for services.
• Prepare and maintain accurate patient registration, medical, laboratory, and visit records.
• Document required information in the electronic health record and review entries for accuracy.
• Verify patient payment methods and determine eligibility for financial assistance or private-pay services.
• Calculate patient fees and collect, post, and reconcile payments according to organizational billing and financial procedures.
• Provide patients with the appropriate forms and review them for completion.
• Complete required daily financial and charge-closing activities.

Teamwork, Quality, and Compliance

• Collaborate with clinicians, health center leadership, and other team members to provide coordinated and efficient patient care.
• Communicate with team members to help patient visits progress in a timely manner.
• Handle medical waste and follow universal precautions and workplace safety requirements.
• Follow organizational policies, current medical standards, and HIPAA, OSHA, and CLIA requirements.
• Participate in required training, quality improvement, risk-management activities, and staff meetings.

Required Qualifications

• High school diploma or equivalent.
• Strong verbal communication and patient-service skills.
• Ability to handle confidential and sensitive information appropriately.
• Ability to communicate respectfully with people from different backgrounds and socioeconomic circumstances.
• Ability to remain organized and attentive in a fast-paced clinical environment.
• Ability to work effectively as part of a collaborative healthcare team.
• Commitment to providing high-quality, compassionate, and nonjudgmental reproductive healthcare.
• Commitment to Planned Parenthood's mission, values, and service standards.

Preferred Qualifications

• Medical Assistant certification.
• Previous experience in an OB-GYN, surgical, procedural, or recovery-room setting.
• Experience in reproductive healthcare or family-planning services.
• Experience using an electronic health record or patient scheduling system.
• Fluency in Spanish or another language needed within the position's service area.

What We Offer

• Paid time off
• Paid parental family leave
• Medical coverage, with 90% employer-paid base plans for individual coverage
• Employer-paid vision coverage
• Dental coverage
• Employer-paid life insurance
• Employer-paid accidental death and dismemberment insurance
• Employer-paid short-term and long-term disability coverage
• 401(k) plan with an employer contribution of up to 4%
• Ten paid holidays each year
• Two floating holidays each year
• Financial incentive program for certified bilingual Associates*

Qualified Associates who demonstrate fluency in a needed language, including Spanish, Nepali, or Somali depending on the geographic service area, may receive a $1.00-per-hour differential following successful completion of the language assessment.

Equal Employment Opportunity

PPGOH is an equal opportunity employer. Employment decisions are based on job-related qualifications, experience, performance, and organizational needs. We do not discriminate against any applicant or Associate based on race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

We recognize that candidates may not meet every preferred qualification listed. If your skills and experience align with the role, we encourage you to apply.

Reasonable accommodations are available throughout the hiring process.