General Manager

General Manager – Hotel Madera Oversee comprehensive property operations, financial management, and team leadership at Hotel Madera; strategically drive revenue growth and cost‑control measures while maintaining top‑tier guest satisfaction metrics. Responsibilities Leadership Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability. Set clear expectations and provide guidance necessary to achieve exceptional performance. Guest Experience Ensure highest level of guest satisfaction by overseeing implementation of service standards, personalized experiences, and swift resolution of any issues. Continuously seek opportunities to enhance guest interactions and exceed expectations. Financial Performance Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals. Monitor financial performance through regular analysis and implement corrective actions as needed. Operational Excellence Maintain seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance. Implement best practices to uphold quality and safety standards. Employee Development Foster culture of continuous learning and professional development, empowering team members to excel and advance within the organization. Qualifications Associate or Bachelor’s degree in Business, Hospitality or related field. Previous hotel management experience required. Benefits Medical, Dental & Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Parking Benefits Quarterly Bonuses and Incentives Employee Assistance & Wellness Program Educational/Professional Development Technology Reimbursements Work Environment Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. Occasional travel required. #J-18808-Ljbffr