Production Manager

Detroit, MI · In person · Full-time About Stitchi Stitchi helps Marketing and HR teams create and deliver thoughtful branded merchandise for events, onboarding, recognition, and gifting. We bring creative direction, sourcing, production, storage, and fulfillment together, supported by software that keeps the work organized. Based in Detroit, we help companies make products people want to use and keep. About the role You’ll own the execution of approved merchandise orders from accepted handoff through delivery and issue resolution. Based in Detroit, you’ll coordinate Production Coordinators and suppliers, set priorities, and help the account team make informed decisions when timing, quality, or scope changes. What you’ll do Review incoming order handoffs for completeness and feasibility; accept ready orders and resolve gaps with the account team. Confirm required approvals, final specifications, purchase orders, and supplier commitments before releasing production. Coordinate workloads and priorities across Production Coordinators, suppliers, and active orders. Maintain a clear view of production schedules and delivery risk across items and shipping destinations. Resolve supplier, quality, and timing problems, bringing options and impacts to the account team before client commitments change. Keep client order updates timely and accurate while Account Managers retain relationship and commercial ownership. Oversee shipping follow-through, delivery confirmation, and the records needed for claims or corrective action. Coach teammates and improve handoff quality, supplier follow-up, and production processes based on recurring issues. What you’ll bring Experience owning production or order delivery in branded merchandise, apparel, print, or a comparable physical-product business. Ability to evaluate specifications, proofs, supplier timelines, and delivery dependencies. Experience coordinating people and competing priorities while maintaining quality and clear accountability. Practical judgment under pressure, with the ability to explain risks and recommend a next step. Strong supplier communication, documentation, and follow-through. Comfort working closely with a Detroit team and coordinating with remote colleagues and suppliers. What success looks like Ready orders move into production with clear approvals and realistic commitments. Risks are handled early, clients receive dependable updates, and delivery issues are resolved with documented follow-through. How we work We take ownership, communicate clearly, and close the loop. We raise problems early, bring options, and improve how the work gets done. Craft, reliable follow-through, and respectful feedback matter here. Stitchi is an equal opportunity employer. We welcome different backgrounds and perspectives, and encourage you to apply if you can do the work even if your experience does not match every qualification. #J-18808-Ljbffr