Medical Assistant/Patient Services Specialist

POSITION SUMMARY:

Under general supervision of the Practice Manager and Supervisor, the Medical Assistant/Patient Service Specialist will function as a member of the clinical and clerical team and complete assigned daily tasks to ensure smooth day-to-day operations. Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email. Will be responsible for rooming patients, answering incoming calls, directing calls as appropriate, and providing general office support with a variety of clerical and clinical activities and related tasks in both the front and back office.

POSITION DUTIES AND RESPONSIBILITES:

• Work closely with providers to assist in delivering world-class care to patients.
• Provide a high level of customer service for all new and existing patients and their families.
• Answer and route calls in a professional manner or take detailed messages and ensure a timely follow up.
• Record patient medical histories, vital signs, or information such as test results in EMR systems.
• Performs outreach to patient groups for patient care and quality measurement/guidelines.
• Handle patient scheduling, inquiries, billing, and insurance verification.
• Ensure an accurate collection of payments from each patient including any previous balances or co-pays.
• Assist providers during examinations by setting up exam rooms for procedures, performing simple tests, and assisting with venipuncture draws.
• Maintain cleanliness and sanitation in examination rooms and with instruments.
• Maintain materials and monitor expiration dates of exam room supplies.

• Maintain confidentiality of all patient information in accordance with HIPAA/Confidentiality rules and PHI regulations

• Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of the clinic/hospital by following all policies and the Code of Conduct.
• Performs other duties as assigned including cross training and possible travel to other clinics.

POSITION QUALIFICATIONS

• High school diploma or GED required.
• MA Certificate required. Registry preferred.
• One to three years previous admissions or medical office experience, or equivalent combination of education and experience preferred.
• Bilingual (Spanish/English) preferred.
• Experience in a cardilogy clinic preferred.