IT Support Specialist

Now Hiring: It Support Specialist

Entry-Level Through Experienced It Support Opportunities

Location: On-site Only | 531 Old Swede Road, Douglassville, PA 19518 (No remote work available)

Schedule: Monday–Friday 8:00AM-4:30PM | Full-time On-site

Compensation: Competitive hourly rate based on experience, technical capability, education, certifications, and market data

Build Your Career With Aceco

We are looking for an It Support Specialist who enjoys solving technical problems, helping people, and keeping daily technology operations running reliably.

We will consider candidates ranging from entry-level professionals building their It careers to experienced support specialists with five or more years of hands-on experience.

Whether you are configuring your first professional workstation or already resolving complex hardware, software, and network issues independently, this role offers an opportunity to expand your technical knowledge while supporting a growing industrial organization.

You will not get lost here. Your work will be seen, and it will matter.

What This Role Really Is

This is a hands-on It support position focused on helping employees resolve the technology issues that affect their daily work.

You will investigate hardware, software, access, connectivity, and workstation problems; configure equipment; document support requests; assist users with new systems; and help maintain reliable technology operations across Aceco.

This is not a role where you sit back and wait for tickets. Success requires curiosity, responsiveness, patience, clear communication, and the initiative to investigate problems thoroughly.

Depending on experience, you may begin by resolving routine support issues under guidance or take independent ownership of more advanced workstation, software, and network-related problems.

Who Thrives Here — and Who Does Not

You will do well here if you:

• Enjoy troubleshooting and finding the cause of technical problems
• Can explain technical information clearly to non-technical users
• Stay patient and professional when employees need help
• Take ownership of support requests and follow them through to resolution
• Keep accurate notes and documentation
• Enjoy learning new hardware, software, systems, and security practices
• Can balance multiple requests without losing attention to detail
• Work effectively both independently and as part of a team

This role is likely not a fit if you:

• Want to work remotely from home
• Become frustrated when users need step-by-step assistance
• Close support requests without confirming that the problem is resolved
• Avoid documenting your work
• Prefer highly isolated technical work with little employee interaction
• Wait for detailed instructions before investigating routine problems
• Are unwilling to assist outside normal hours during a serious system or network issue

What Success Looks Like in the First 90 Days

Entry-Level Specialists

• Learn Aceco's systems, hardware standards, support procedures, and security expectations
• Begin resolving routine workstation, software, peripheral, and access issues
• Configure computers and user equipment accurately
• Document support requests and troubleshooting steps consistently
• Build confidence communicating with employees across different technical skill levels
• Identify when an issue should be escalated

Experienced Specialists

• Independently investigate and resolve more complex hardware, software, and network-related issues
• Improve ticket documentation and recurring-issue resolution
• Support workstation deployment, system changes, and user training
• Identify technical risks, recurring problems, and opportunities for improvement
• Become a trusted support resource for employees and the It team
• Contribute to broader It projects based on experience and business needs

Why Join Our Team at American Crane?

Broad Technical Exposure

Support employees across Engineering, Manufacturing, Field Service, Sales, Accounting, Human Resources, and other business functions.

Hands-On Problem Solving

Work directly with computers, laptops, mobile devices, software, peripherals, connectivity, access, and user-support issues.

Career Development

Build experience across help desk support, workstation administration, networking, cybersecurity, systems support, and user training.

Visible Impact

When technology fails, work slows down. Your ability to restore reliable access and equipment directly supports employees and business operations.

Industrial Technology Environment

Gain experience supporting technology within an engineering and manufacturing organization—not just a traditional office.

Stability and Growth

Join an established company that continues to invest in its people, technology, systems, and operations.

What You Will Do

End-User Support

• Investigate and resolve employee hardware, software, access, and connectivity issues
• Provide clear, patient, step-by-step support to technical and non-technical users
• Respond to support requests professionally and within established expectations
• Confirm that issues are fully resolved before closing requests
• Escalate complex or high-risk issues appropriately

Workstation and Equipment Support

• Install, configure, and deploy desktop computers, laptops, monitors, peripherals, mobile devices, and related equipment
• Support Microsoft Windows operating systems and Microsoft 365 applications
• Assist with workstation replacements, employee moves, onboarding, and equipment changes
• Troubleshoot printers, accessories, connectivity, and other electronic devices
• Maintain accurate equipment and configuration records

Ticket Management and Documentation

• Document, track, prioritize, and monitor support requests through resolution
• Record troubleshooting steps, solutions, equipment changes, and user communications
• Maintain clear support records that other It team members can understand and use
• Identify recurring issues and contribute to internal support documentation

Network and Systems Support

• Troubleshoot routine workstation, network-access, and connectivity issues
• Support existing network programs, equipment, and capabilities
• Assist with broader system-support needs based on experience and direction
• Help identify potential security, access, or operational concerns
• Participate in special It projects as assigned

User Training and Communication

• Help employees understand new software, systems, and technology changes
• Create or contribute to user instructions and internal support resources
• Explain technical concepts in practical, easy-to-understand language
• Reinforce proper system-use and information-security practices

Continuous Learning

• Stay current with changes in hardware, software, cybersecurity, and support practices
• Participate in technical training and professional development
• Ask questions, accept coaching, and continue expanding technical capability
• Contribute ideas that improve support quality, efficiency, security, or the employee experience

What We Are Looking For

Ideal Candidates Demonstrate

• Ownership and accountability for support requests
• Strong customer service and interpersonal communication
• Patience when supporting non-technical users
• Technical curiosity and willingness to investigate
• Accurate documentation and attention to detail
• Reliable attendance and responsiveness
• Professional judgment and discretion
• Ability to prioritize multiple requests
• Willingness to ask questions and accept coaching
• Commitment to continuous learning
• Alignment with Safety, Quality, Continuous Improvement, and Grit