Assistant Front Office Manager

Assistant Front Office ManagerJoin the team at Omni Las Colinas Hotel – where luxury meets lifestyle nestled along the scenic Mandalay Canal in the heart of Irving, Texas. Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences. With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike. At Omni Las Colinas, we don't just deliver exceptional service—we create unforgettable experiences. And it all starts with our people. We're looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.The Assistant Front Office Manager will work closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency.Responsibilities:• Handle all training with associates to ensure Omni Standards.• Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.• Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.• Complete weekly supply inventories to ensure adequate par levels.• Complete rate discrepancy report and make needed changes.• Block/assign applicable arrivals for the following day; i.e., V.I.P.'s, ESP's, Special Requests, etc.• Prepare group information sheets.• Complete check-out with balance report.• Complete credit checks daily.• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility.• Ensure knowledge and training on the company and hotel marketing programs.• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.Qualifications:• Previous luxury hotel experience is preferred.• Must be able to work a flexible schedule and be willing to work nights, weekends, and holidays.• Ability to stand for the entire scheduled shift.• Customer service oriented, ability to multitask, detail orientation, and excellent organizational skills needed.• Knowledge of Property Management Systems and related computer programsStrong knowledge of Microsoft Office SoftwareOmni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.