Veterinary Receptionist

Patient Care CoordinatorNorth Mecklenburg Animal Hospital is seeking a full-time Patient Care Coordinator (PCC) to join our team in Cornelius, NC. Located beside Lake Norman, our hospital is about a 20-minute drive from uptown Charlotte and within easy reach of the Blue Ridge Parkway and Carolina coast.We're looking for a friendly, positive, and dependable team member who enjoys helping people and providing excellent customer service. As a PCC, you'll be one of the first points of contact for our clients and their pets, helping create a welcoming and organized experience from check-in through check-out.Veterinary experience is a plus, but we're also interested in candidates with strong customer service, communication, and administrative experience who are excited to learn.What You'll DoWelcome clients and patients and provide friendly, professional customer serviceCheck clients and patients in and out of the hospitalSchedule appointments and assist clients with questions about servicesAnswer and manage a multi-line phone systemCommunicate with clients by phone, email, and textProcess payments and maintain accurate client and patient informationHandle incoming and outgoing mail and other administrative tasksMonitor the client waiting area and help maintain a clean, welcoming environmentCommunicate client needs and concerns to the appropriate team membersEscalate more complex questions or concerns to senior staff when neededHelp maintain an organized workflow and positive client experienceRemain calm, professional, and compassionate in stressful situationsWork collaboratively with the veterinary team to support excellent patient and client careWhat We're Looking ForExcellent customer service and communication skillsFriendly, positive, and professional demeanorStrong attention to detail and organizational skillsAbility to multitask in a busy veterinary hospital environmentComfortable using computers and learning new softwareAbility to communicate effectively with clients and coworkersDependable team player who enjoys working collaborativelyPrevious veterinary or animal hospital experience is a plusPrevious customer service, receptionist, administrative, or healthcare experience is welcomeEvening and weekend availability is requiredBenefits for Full-Time EmployeesMedical, dental, and vision insurance401(k)Health Savings Account (HSA)Paid time offEmployee discountsOur Team and CultureAt North Mecklenburg Animal Hospital, we value a collaborative, connected team environment where people support one another and continue learning together.Our team enjoys opportunities to connect, learn, and celebrate outside of the day-to-day work, including:Monthly staff meetings with catered food and time to connect, share updates, and discuss what's happening within the hospitalRegular in-house continuing education (CE) opportunities2–3 team events each year held off-siteAnnual holiday celebrationTeam-organized activities and opportunities to connect outside of work, including a staff book club and group activitiesAn open environment where team members are encouraged to share knowledge, ask questions, and support one anotherWe're looking for someone who wants to be part of a close-knit, collaborative team of like-minded caregivers who take pride in supporting their clients, patients, and one another.