Educational Assistant

CLERICAL/SUPPORT ADULT EDUCATION DEPARTMENT ASSISTANT Number of Openings: 1 Institution: Cleveland State Community College Department: Adult Education Reports to: Director of Adult Education Campus Location: Cleveland, Tennessee Salary Range: $40,000-$43,000 Position Status: Non-Exempt / Full-Time Moving Allowance: N/A Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals. Job Summary The Adult Education Department Assistant provides administrative and operational support for the department, including purchasing, financial records, student services, records management, and office operations. This position works with faculty, staff, students, and community partners to support efficient department operations and provide quality customer service. This is a grant-funded position supported by the Adult Education grant; therefore, continued employment is not guaranteed beyond the current grant period ending June 30, 2028. Minimum Requirements / Qualifications High School Diploma or High School Equivalency Diploma Minimum of two (2) years of experience in any combination of: Office support (e.g., customer service, scheduling, document preparation, data entry, event coordination, etc.). Bookkeeping (e.g., purchasing, invoice/payment processing, budget tracking, etc.). Valid driver’s license. Essential Job Functions Administrative and Departmental Support (35%) Provide administrative support to the Director and department staff, including preparing correspondence, reports, and forms, etc.. Maintain calendars and coordinate meetings, appointments, orientations, testing, and training events. Order supplies, maintain office equipment, coordinate service requests, and assist with Adult Education new employee onboarding. Maintain organized files and resources, monitor office workflow, and recommend improvements to support efficient operations. Student Services (35%) Assist prospective and current students with program information, enrollment, registration, orientation, scheduling, appointments, and routine questions. Communicate with students regarding class schedules, testing dates, attendance, and program updates, and assist with required forms and paperwork. Provide customer service while maintaining student information confidentiality. Maintain accurate student files and ensure required documentation is complete and up to date. Records and Data Management (25%) Maintain accurate electronic and paper records, including attendance, testing, enrollment, and other departmental documentation. Enter and update student information in the Adult Education student information system and prepare departmental reports. Verify data accuracy and organize, maintain, and archive records in accordance with institutional retention requirements. Non-Essential Functions (5%) Attend all college functions as required. The Adult Education Department Assistant will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools Commission on Colleges. The appointee may be required to achieve additional skill, knowledge, or credential levels. Perform other duties as assigned by supervisor. Knowledge, Skills And Responsibilities Ability to work in a fast-paced environment, attentive to detail, flexible, and manage stressful situations. Possess strong interpersonal communication skills and maintain focus with job responsibilities. Ability to work with a broad group of individuals both on campus and in the community. Proficient oral and written communication skills and strong organizational skills. Demonstrated experience in providing high-quality customer service. Ability to handle inquiries and issues professionally and empathetically.Ability to accurately prepare reports, spreadsheets, correspondence, and financial documents. Proficiency in Microsoft Office applications. WORK ACTIVITIES & EQUIPMENT Work activities regularly involve the use of standard office equipment such as computers, printers, copiers, scanners, telephones, and related devices to perform tasks including data entry, document preparation, email communication, and report generation. JOB LOCATION This is an on-site position based in the Career Education Building on the main campus of Cleveland State Community College in Cleveland, Tennessee. The role may involve travel within the college’s five-county service area and occasional travel throughout the state and nationally for meetings, conferences, and professional events. Travel across the service region for meetings and other activities may also be expected. Applicants may be subject to a background check and credit check. Cleveland State offers a comprehensive benefits package, including but not limited to the following: Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/H.S.A. Wellness Incentive Program (if enrolled in health) Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement Employee Assistance Program Longevity Pay Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457 Fourteen (14) Paid Holidays/Year Sick and Annual Leave Sick Leave Bank State Employee Discount Program with over 900 merchants Cleveland State Community College Human Resources Office Telephone: View phone number on click.appcast.io; FAX: View phone number on click.appcast.io Email: View email address on click.appcast.io Website: Cleveland State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. The following link will direct you to the College’s reporting section, where you can find information and resources for submitting reports related to discrimination and other concerns: How Do I Report #J-18808-Ljbffr