Technical Application System Admin

Technical Application System AdminTechnical Application Systems Admin Connected Services Responsible for supporting the connected services of PACCARIn the position of Technical Application Admin you will provide Tier 2 or Tier 3 level support on the landscape of the various operational services and systems used within the Global Connected Services (GCS). You will interact with various people (external/internal) on operational and tactical level.Tasks:Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier 1 or Tier 2 support teams.Provide System Administration support for a variety of GCS specific products (Zuora subscription management, API Catalog documentation and deployment, e commerce proprietary tool, other systems TBD)Support the users and monitor the condition and/or performance of various systems/processes/methods and correct or improve after approval of all relevant stakeholders.Be engaged in development activities that might affect GCS systems/processes and analyze possible effects.Define and/or execute tests, make sure all relevant documentation, procedures, directives and/or instructions are available.Plan and coordinate the activities, monitor progress of the work and take appropriate actions within own level of authority or escalate to a higher level of authority if required.Administering user permissions & administrationTroubleshoot SSO, passwords, and Security issues.Experience Requirements:A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.2 3 years in a Technical or System support roleBroad working knowledge of computer systems, databases (SQL, Snowflake) and API packaging and deployment.Experience with IT Service Management ticketing tools like Cherwell, and project management.Excellent technical skills.Expertise in troubleshooting system problems.Strong customer service skills.Great analytical, problem solving, and communication skills.The ability to handle fast paced environment and multi task.Security and Monitoring.Account Access Management.Experience Preferred:Cloud Computing, (AWS, Azure, Kafka)Data Pipelines and Ingestion processes. (Apigee)API DevelopmentPythonAutomation and ScriptingExperience with Business Intelligence tools (Tableau, Looker, etc) Keylent Inc