Customer Service Representative

Customer Service Representative

Cottingham & Butler/ SISCO

1 Positions

ID: 4614341008

Posted On 04/02/2025

Refreshed On 07/12/2026

Job Overview

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.

Essential Functions:

• Answer customer inquiries on benefits plans

• Process Medical/Dental Claims

• Ability to learn/retain large amounts of technical information

• Navigate multiple record keeping systems

What We're Looking For:

• Strong communication (verbal and written) skills

• The ability to multi-task and have great attention to detail

• Ability to work with customers of diverse background and dispositions

• Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)

Experience

• Prior customer service experience

• Medical or call center experience is a plus

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance

• Flex Spending or HSA

• 401(k) with company match

• Profit-Sharing/Defined Contribution (1-year waiting period)

• PTO/Paid Holidays

• Company-paid ST and LT Disability

• Maternity Leave/Parental Leave

• Subsidized Parking

• Company-paid Term Life/Accidental Death Insurance

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at

Want to learn more? Follow us on | LinkedIn ( | Facebook (

Primary Contact

12213

Human Resources

,

View phone number on click.appcast.io

Phone

Phone

Phone

View phone number on click.appcast.io

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Customer Service

Health Care

Insurance

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

943

Job REQ #

4614341008

# Positions

1

Start Date

20250402

End Date

20260904

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Cottingham & Butler/ SISCO

About the Company

ABOUT THE COTTINGHAM & BUTLER COMPANIES

Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.