Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Free food & snacks

ABOUT OUR AGENCY:
I have been with State Farm since 2017 and opened my agency in 2021. I graduated from the University of Mississippi with a degree in Marketing and proudly served for nine years in the United States Air Force and Mississippi Air National Guard. My wife, Anna, and I live in Germantown with our rescue dog, Olive. Outside of work, I enjoy golfing and spending time with family and friends.

Building relationships in our community is one of my favorite parts of the job. I serve as a Board Member for Collierville YoungLife and am a member of the Germantown Area Chamber of Commerce. Our agency has also been recognized through State Farm's Ambassador Club and Honor Club, and we're passionate about helping customers protect what matters most.

Our agency offers a Simple IRA, a strong commitment to work-life balance, a dog-friendly office, and plenty of stocked snacks to keep the team fueled throughout the day. We've built a close-knit, family-oriented culture where people enjoy coming to work, supporting one another, and having fun while making a difference.

If you're looking for a positive environment where relationships matter and teamwork comes first, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Davis McCord - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.