Customer Service Representative

Customer Service Representative Client: Banking Location: Onsite at Tampa, FL Duration: 12+ months of contract | (Based upon performance, could be possibility of extension or hire) Pay Range: $20/hr - $21/Hr. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Job Requirements Requirement: Candidates must have 2 or more years of customer service experience and possess the following skills: Must possess the ability to navigate between multiple screens/systems while keeping clients and internal partners fully engaged, and accurately type relevant notes and information. Computer literacy and proficiency in Outlook, Word, and PowerPoint is a requirement. Ability to demonstrate flexibility and perform well under pressure in a fast-paced, high-volume, and constantly changing call center environment. Strong communication skills, excellent grammar, and the ability to communicate effectively with management, peers, and clients. Robust customer service skills with the ability to resolve and de-escalate difficult situations while preventing client dissatisfaction with professionalism and poise. Positive attitude with a willingness to embrace coaching as an opportunity for continuous improvement in the current role. Ability to handle confidential matters and sensitive information in a responsible and professional manner. Ambitious, self-motivated, and driven to succeed.