Service Center Team Manager (PHE)

Service Center Team Manager (PHE)

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

As an integral member of our team, you will play a pivotal role in leading daily repair-shop operations and supporting all Plate Heat Exchanger (PHE) Service Center activities. You will have the opportunity to manage workshop employees, provide technical expertise, drive continuous improvement, and ensure safe, efficient, high-quality repair processes, contributing to the overall success and growth of our organization. Currently, this is an on-site opportunity located in Des Moines, IA.

As a part of the team, you will:

• Manage daily repair-shop operations and provide hands-on leadership on the shop floor
• Support Order & Shop Coordinators, Team Leads, and field representatives with technical and operational guidance
• Interpret engineering drawings, research repair history, and troubleshoot equipment issues
• Drive capacity planning, training development, and employee performance
• Ensure shop safety compliance, PPE usage, and completion of safety inspections
• Lead and participate in ALPS, 5S, and continuous-improvement initiatives
• Manage job folders, shop records, vendor POs, and documentation accuracy
• Track employee utilization, support payroll/timekeeping, and reconcile shop supply accounts
• Provide technical support to customers and participate in site visits as needed
• Collaborate with engineering, quality, and management teams to improve repair processes and turnaround times

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

You have an Associate's degree in an Engineering or equivalent experience, and:

• 5–10 years of hands-on experience in repair, reconditioning, manufacturing, job-shop, or service-center environments
• Experience with Lean improvement tools (5S, Six Sigma, Kaizen)
• Experience with MRP/ERP systems
• Ability to read and interpret blueprints
• Strong understanding of machining and welding techniques
• Strong customer-service orientation and communication skills
• Ability to lead teams, prioritize work, and perform under pressure
• Behaviors: teamwork, flexibility, initiative, sound judgment, integrity, and drive.

We offer a challenging position in an open and friendly environment where we help each other develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time-off benefits, and more.

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $80,000 to $90,000.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer