Front End Lead Full Time

Benefits Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older). Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. *Eligibility requirements vary by position. Job Summary Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Responsibilities Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager. Models and provides excellent Member service, while coaching, teaching and developing team members to do the same. Drives membership metrics through acquisition, retention, loyalty and experience programs. Drives member engagement, speed, and productivity on the front end. Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position. Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement. Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues. Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner. Acts as a backup for cashiers and Membership Sales Ambassadors when needed. Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary. Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties. Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members. Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons. Supervises the cleanliness of the front of club member servicing areas. Utilizes online task management system (MyWork) to manage workflow, track, and monitor daily club operations. Performs other duties as assigned, including working in other departments as needed. Maintains all club policies and procedures. Regular, predictable, full attendance is an essential function of this job. Daily Commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean. Lead teams to deliver GOLD club standards daily. Define and model GOLD–Grand opening look daily. All items stocked and promotional plans executed. Maintain visible accurate signage. Clean and organized, inside and out. Qualifications Prior leadership experience preferred. Prior Membership or sales knowledge and experience preferred. Prior cashier experience preferred. Basic math skills required. Environmental Job Conditions Most of the time is spent moving about frequently on hard surfaces. May be required to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Frequently requires lifting objects up to 30 pounds; may require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. May be occasional exposure to cleaning agents. Pay Pay Range: $20.25 - $25.32 (subject to location, education, experience, and qualifications). #J-18808-Ljbffr