Customer Service Representative

Customer Service Representative

Role Summary

We are seeking a detail-oriented Customer Service Representative to support billing, invoicing, and customer communication processes. This role requires strong administrative skills, attention to detail, and the ability to coordinate across multiple teams while maintaining a high level of accuracy.

What You’ll Do

• Communicate and coordinate with terminal and shop locations regarding commercial invoicing
• Answer and route incoming phone and/or video calls during assigned work hours
• Review billing statements for accuracy and process them for payment
• Identify and resolve documentation errors and discrepancies
• Investigate and resolve invoice matching issues within the AP system
• Perform general clerical tasks including data entry, filing, and record maintenance

What You’ll Bring

Minimum Qualifications

• 2+ years of customer service experience
• Strong computer skills, including typing and 10-key proficiency
• Experience using Microsoft Office (Word, Excel, Outlook)
• Ability to work a flexible schedule, including varying shifts

Preferred Qualifications

• Experience within transportation, logistics, or related industry
• Strong verbal and written communication skills
• High attention to detail and problem-solving ability

Work Environment

• Primarily office-based, climate-controlled environment
• Ability to walk and/or stand for extended periods as needed

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

Location: LaSalle, IL – Onsite

Pay: $20.00/hr

Apply now to take the next step in your career!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance