Dispatch / On-Demand IT Field Support Engineer (Level 1)

Dispatch / On-Demand IT Field Support Engineer (Level 1)

Location: On-Call / Dispatch (Field Support per Region)

Employment Type: Part-Time / Field Dispatch / Per-Ticket Engagement

Job Overview

We are seeking an On-Demand IT Field Support Engineer (Level 1) to respond to dispatch requests, scheduled site visits, and emergency hands-and-feet technical interventions within the assigned region.

Key Responsibilities

• Respond to dispatch tickets for on-site hardware troubleshooting, system maintenance, and hands-and-feet support.

• Perform physical installation, replacement, and decommission of IT equipment (desktops, monitors, network switches, IP phones).

• Assist remote Level 2/3 network and server engineers by executing local diagnostic commands, cable swapping, and rack component reboots.

• Conduct basic network connectivity tests, wall jack patching, and Wi-Fi access point checks.

• Execute end-user device handovers and complete required dispatch sign-off documentation.

Qualifications & Requirements

• Experience: 1+ years of field support or IT desktop technician experience.

• Technical Skills: Hands-on hardware assembly/disassembly, basic network cable crimping and testing, Windows OS troubleshooting.

• Mobility: Willingness to travel within the assigned city/industrial corridor on short notice.

• Autonomy: Ability to work independently with minimal supervision following remote instructions.