Product Owner (Client Implementations)

About Us At Office Ally, we’ve been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. About the Role This is a great opportunity to join a growing company helping to transform the healthcare technology industry as our Product Owner (Client Implementations). In this role, you will participate in the implementation and integration for our customers and delivery of numerous products that are changing the face of electronic billing, electronic payments, and secure services for Property & Casualty and Healthcare payers and providers nationally. Join our top-notch engineering team building green solutions that power healthcare EDI transactions. The Product Owner (Client Implementations) serves as the central point of coordination between internal stakeholders and engineering teams for client-specific projects. This role combines product ownership and technical project management responsibilities to ensure that implementation efforts are well-defined, properly scheduled, and efficiently delivered. This role is designed to streamline communication, prevent ad hoc interruptions to engineering teams, and reduce reliance on engineering leadership for day-to-day coordination. This role translates business requirements into actionable engineering work, manages delivery timelines, and ensures successful client outcomes. What You’ll Do Project Planning & Scheduling Develop and maintain implementation timelines, milestones, and deliverables Coordinate closely with engineering leads on capacity planning and work sequencing Track progress and proactively manage blockers, scope changes, and delivery risks Engineering Liaison & Intake Management Serve as the primary interface between internal stakeholders and engineering teams Triage incoming requests and ensure requirements are well-defined and documented before reaching engineering Protect the engineering team's focus by reducing ad hoc interruptions and unclear requests Escalate only prioritized, well-scoped work items to engineering Stakeholder Management Communicate status, timelines, risks, and trade-offs to internal stakeholders Set and manage expectations around scope, delivery timing, and dependencies Align cross-functional teams, including Sales, Customer Success, Operations, etc. Implementation Ownership Ensure requirements are complete, validated, and aligned with platform capabilities Identify gaps, dependencies, and risks early in the implementation lifecycle Continuously identify opportunities to improve processes, delivery efficiency, and team effectiveness BRD Review & Translation Review Business Requirements Documents (BRDs) for clarity, feasibility, and completeness Translate BRDs into detailed user stories, tasks, and acceptance criteria Partner with engineering to ensure requirements are technically actionable and implementation-ready What You’ll Need 7+ years of experience as a Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager Experience working directly with engineering teams in Agile environments Strong background in managing client-facing or implementation-driven projects Proven ability to manage multiple concurrent projects and stakeholder groups Experience with tools such as Jira, Confluence, Monday.com, or similar Nice to Have Familiarity with EDI integrations, including ANSI X12 transaction sets (e.g., 837, 835, 275, 277, 999, etc.) Working knowledge of APIs (REST, JSON/XML, authentication methods) and ability to interpret API documentation Working knowledge of the Guidewire platform, mainly Claim Center and Contact Manager. Understanding of system integration patterns (e.g.,webhooks, middleware, batch vs real-time processing) Experience with data formats and mapping (JSON, XML, CSV) and validating data flows Solid understanding of the Agile SDLC and working in sprint-based development environments Ability to use tools like API testing tools (e.g., Postman) for validation and troubleshooting Basic knowledge of SQL or data querying for troubleshooting and validation Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity. Office Ally Pay Transparency

$110,000—$130,000 USD

Why You’ll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We’re driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you’ll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.