Store Manager

Job Summary The Assistant Store Manager collaborates with the Store Manager and leadership team to develop, document, and implement practices, policies, and strategies that support a performance and results-driven culture. This person will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers, as well as hiring and developing a team of highly motivated individuals passionate about cannabis and compliant with state and local rules and regulations. Duties and Responsibilities Oversee and perform all functions associated with the management and oversight of a retail medical marijuana dispensary operating under licensure from the appropriate entity. Administer routine inspections to maintain an accurate inventory of all cannabis products. Manage and supervise dispensary staff and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees. Ensure all procedures are updated in store to provide the best practice for staff and patients. Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, understand all marijuana and marijuana-infused or derived products sold to patients, and follow best practices for dispensary personnel. Ensure key performance indicators are captured. Manage daily financial reporting requirements and oversee all cash handling procedures. Develop and maintain a schedule of all dispensary staff. Communicate patient incidents or complaints to the Store Manager, Regional Dispensary Manager, or Compliance team. Protect patient rights by overseeing the employee HIPAA education program and ensuring each employee maintains confidentiality of protected health information. Oversee patient education and counseling programs, reviewing and continuously revising information regarding debilitating conditions and related product side effects. Assist in implementing the strategic plan to guide the dispensary’s operation and expansion under guidance of the Regional Dispensary Manager. Maintain awareness of external and internal competitive landscape, opportunities for improvement, and industry development. Assist in ensuring the dispensary’s compliance with all relevant statutes, regulations, and directives, following best practices. Strive for patient satisfaction in all respects and maintain a patient‑friendly environment at the dispensary. Ensure 100% traceability of the product from reception to sale to customer. Notify the Compliance team and Head of Retail of any high‑risk customer complaint. Take pride in the appearance of the store, ensuring all areas, including restrooms, are consistently clean, safe, and ready for guests. Qualifications Must meet minimum age requirements as determined by local, state, and federal requirements. Must complete background check as required by local, state, and federal requirements. Maintain regular and punctual attendance. Physical aptitude and health necessary to perform manual labor tasks including sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, carrying boxes, and lifting up to 75 lbs. and pushing/pulling up to 100 lbs. Education High School Diploma or GED required. Bachelor’s degree or equivalent preferred. Experience 1‑3 years in retail, customer care, or equivalent leadership role. Knowledge, Skills and Abilities Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships, being a good listener, approachable, and knowledgeable. Relationship Building: Demonstrates truthfulness, provides constructive feedback, and builds mutual respect by listening, learning and acting with compassion. Takes responsibility for mistakes, offers solutions, and welcomes feedback for continuous improvement and personal growth. Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level and understands how the role supports the company’s mission. Direct Reports No direct reports, but leads project teams. Working Conditions Work is primarily performed in a dispensary setting, with the area possibly odorous, loud due to fans and filtration systems, and fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors, and customers, and may include interactions with law enforcement and occasional state inspectors. Physical Requirements Frequently communicates with customers or caregivers regarding medical conditions and product offerings. Operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. Must remain in a stationary position when checking in customers or operating the register. Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. Ability to twist, turn, bend, stand, and walk as required to perform duties associated with functioning as a dispensary agent. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Equal Opportunity Statement AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr