Courier & Operations Support Specialist

Job Description

Job Description

POSITION DESCRIPTION:

The Courier & Operations Support Specialist is responsible for the secure and timely transport of mail, documents, supplies, and branding materials between branch locations, corporate offices, external vendors and mail delivery channels including, but not limited to, USPS, UPS and FedEx.

The courier ensures efficient daily delivery operations, while maintaining a high standard of organization, communication and reliability and leveraging technology to manage ticketing and fulfillment requests. A company vehicle is provided for all work-related travel. The ideal candidate is dependable, detail-oriented and comfortable working independently in a fast-paced, service-oriented environment.

GENERAL DESCRIPTION OF DUTIES:

KEY RESPONSIBILITIES:

• Safely and efficiently transport interoffice mail, documents, supplies and branding materials between branches, headquarters, external mail services, vendors and other designated locations; Collect and deliver daily postal mail to and from the USPS/Fed Ex/UPS
• Organize daily delivery routes to ensure timely service
• Ensure secure handling and confidentiality of all materials in transit, including sensitive or confidential documents
• Communicate effectively with internal departments to coordinate delivery schedules and respond to service requests, using Jira as a ticketing and fulfillment platform
• Perform basic inventory checks; place requests, distribute and restock office supplies and consumables across all locations, tracking inventory as needed
• Support marketing initiatives by transporting signage, promotional materials and other assets as needed
• Organize, sort, and distribute daily incoming mail
• Organize and prepare outgoing mail for delivery (mail machine, certified letters, FedEx/UPS overnight mail)
• Scan and process client deposits received by mail
• Process client service events that relate to printing and mailing documentation
• Update insufficient address information in the system core when there is returned mail
• Operate the company-provided vehicle in a safe, lawful, and courteous manner
• Maintain cleanliness and report maintenance needs of the assigned company vehicle
• Maintain accurate records of delivery activity and vehicle mileage as required
• Support other Facilities or Operations tasks as assigned
• Adapt schedule to accommodate bank holidays, special projects and urgent delivery needs

WORKING CONDITIONS:

• Daily work-related travel using a company-provided vehicle
• Regular lifting, bending, walking, and carrying of items
• Primarily independent, with routine check-ins and coordination with the Operations team
• Indoor and outdoor work environments, including office buildings, vendor sites and mail facilities
• Flexibility required to support alternate days due to holidays or special projects

WORK SCHEDULE: Full-time, approximately 37.5 hours per week (e.g., 37.5 hours/week), daily mail and other duties Monday-Friday, courier service on Tuesday and Thursday (5–6-hour round trip), with flexibility to support alternate days/times as needed for holidays, special projects or events.

DIGITAL LITERACY:

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.

• Information, data, and content
• Teaching, learning, and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

QUALIFICATIONS:

• Valid driver’s license and clean driving record (required)
• High school diploma or equivalent
• Ability to lift and carry items up to 40 pounds
• Strong time management, reliability, and attention to detail
• Excellent communication and interpersonal skills
• Self-motivated and able to work independently with minimal supervision
• Familiarity with local roads and routes preferred
• Comfortable using technology platforms (e.g., Jira, mobile apps) for task tracking and communication

EDUCATION REQUIRED: A high school education or GED

LEADERSHIP PHILOSOPHY:

• Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success.
• Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making.
• Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goals

*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to, business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Ascend Bank participates in E-Verify.

EOE/AA/M/F/D/V