Store Team Lead - Homestead

Description Store Team Lead When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family! Our Values Determination Simplicity Availability Humility Sincerity Discipline Ownership Competencies Training Salesmanship and Leadership Essential Tasks and Responsibilities Brand Experience Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best‑in‑class customer service. Be a true subject matter expert in all product categories, having extensive knowledge of all programs and cascading this down to team members. Take ownership and set an example for Sales Leaders by acting as a Brand Ambassador, showing passion for people and customers. Show determination to handle customer complaints and partner with Customer Service and QA as outlined in SOPs for complaints. Ensure all employees adhere to the company’s policies and guidelines. Leading People Conduct on‑the‑job training for all new joiners, delivering onboarding, online learning, product knowledge training, and goal alignment. Collaborate with the SSL to ensure new joiners receive two weeks of shadowing and training. Lead continuous training programs and promote full participation in the simplest and most efficient ways (e.g., Chew on This, Wild Chef, Product Training, new processes). Attend marketing and new product training calls to ensure employees receive detailed information and training on upcoming campaigns, products, and events. Collaborate with SSL to evaluate employee performance and identify training needs. With humility supervise and motivate Sales Leaders to perform at their best. Operational Excellence Assist the SSL in planning and implementing local marketing strategies to attract customers. Coordinate daily customer service operations (sales processes, orders, inventory). Have a working knowledge of company goals, KPIs, and store performance, driving sales results and tracking progress toward weekly, monthly, quarterly, and annual objectives. Serve as the SSL’s support in their absence, monitoring sales, KPIs, inventory, money handling, marketing updates, pricing, and other operational tasks. Monitor and maintain store inventory, communicating availability and stock status to team and customers. Execute other related duties as assigned. Physical Demands and Work Environment Physically able to exert up to 50 pounds of force. Occasional exposure to extreme temperatures – walk‑in freezers. Stand/walk for up to 8–10 hours. Frequent movement within the store to access various departments and products. Benefits & Perks Medical, Dental & Vision Insurance 401k Retirement Plan Higher Education Programs Vacation Time, Paid Holiday & Birthday PTO Monthly Bonus Potential WF Unlimited – Free Shipping Chew On This – One giveaway product a month Wild Chef – Allowance per month to shop in our store Qualifications High school diploma or equivalent. 2+ years of customer service experience in retail, hospitality, or restaurant (required). Minimum 1–2 years of leadership or management experience in a retail, grocery, or high‑volume customer service environment. Excellent verbal communication skills, with the ability to listen to and respond to a wide range of people. Enjoy interacting and engaging with customers and team members. Ability to multi‑task while attending to customers and remaining flexible to business needs. Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays. Work with integrity as part of a team toward a shared vision while respecting others’ opinions. Takes initiative and collaborates with the SSL on implementing new ideas. Systems capabilities preferred: SAP Order Management Systems Microsoft Office EOE, including disability/vets #J-18808-Ljbffr JBS Foods