Assistant Manager Wellness

Job Description

Job Description

Benefits:

• Employee discounts
• Health insurance
• Paid time off

About the Role:
We are looking for an experienced Assistant Manager with strong leadership skills and a background in health, fitness, wellness coaching, exercise science, personal training, sports medicine, or a related field.
This role requires someone who can lead people, support sales, improve retention, and help create an exceptional member experience.

Core Responsibilities
Wellness & Member Experience

• Educate members on bone health, strength, recovery, and long-term wellness
• Lead member retention efforts including holds, cancellations, and re-engagement
• Deliver a high-touch member experience focused on results and long-term relationships

Sales Leadership

• Lead consultations and support strong close rates
• Coach team members on sales, accountability, and daily performance
• Run daily huddles and help maintain a strong, positive studio culture

Operations & Accountability

• Help manage daily operations, scheduling, and team workflow
• Oversee CRM follow-up, lead management, and front desk systems
• Track KPIs including bookings, close rates, retention, and revenue

Ideal Candidate

• Previous management or assistant management experience required
• Background in fitness, wellness, exercise science, personal training, PT, chiropractic, or similar strongly preferred
• Strong leadership, communication, and sales confidence
• Organized, proactive, and results-driven
• Comfortable managing people, operations, and member relationships

About Us:
OsteoStrong Westfield is a wellness center focused on bone health, strength, recovery, pain relief, and longevity. We help members improve bone density, posture, balance, strength, and overall quality of life through science-backed wellness services.