Customer Service Rep

Customer Service Rep

This is a temp-to-hire opportunity for a customer service role on the Operations Resource Team. This position involves managing electronic and paper documents, handling phone inquiries, and gaining valuable knowledge in the insurance industry. The ideal candidate is computer-savvy, an effective communicator, eager to learn, problem-solving oriented, and naturally curious. This role provides on-the-job training and a clear pathway for career growth, with opportunities to advance into Account Management and/or insurance sales positions.

Hours: 8:00 a.m. to 5:00 p.m., Monday-Friday

Pay: $20.00 - $23.00 per hour DOE

Location: Phoenix, AZ 85018

Type: Temp-to-Hire

Start date: Immediately upon passing background

Duration: Until hired

Benefits: After temp-to-hire period: health, dental, vision, life, disability, tuition reimbursement, wellness benefits, plus many more

Duties

• Assist customers with their insurance inquiries
• Enter prospects into agency management system
• Manage incoming electronic customer service requests and inquiries (customer service change requests, file claims, issue certificates of insurance, etc.)
• Attend training sessions to gain more knowledge to begin training in other areas of insurance (customer service change requests, file claims, issue certificates of insurance, etc.)

Requirements

• Previous Customer Service experience
• Able to work in a fast-paced environment
• Detail oriented
• Willing to learn the insurance industry
• Excellent data entry skills
• Experience in Word, Excel and Outlook
• Ability to communicate effectively and with compassion toward customers and staff
• Background check required