Director IT

This role supports the eCommerce Business Unit

Director IT

Would you like to join the Logistics Company for the World?Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve,and eagerness to pursue continuous improvement opportunities… we look forward to exploringcareer possibilities with you!

Job Description

This role is responsible for directing IT project management staff, knowledge, skills, tools, and techniques to IT project activities in order to meet or exceed the needs and expectations of all project stakeholders – including the customer. This includes the management of critical project components including project integration, scope, time, cost, quality, human resources, communications, risk and procurement through all phases of the systems life cycle.

Responsible for the coordinated management of a portfolio of projects to achieve a set of specific business objectives not available from managing projects individually. Directs programs from original concept, through IT solution definition and design to final implementation. Interfaces with all areas affected by the program including executive levels. Directs program strategy and objectives. Provides senior oversight of detailed work plans, schedules, program estimates, resource plans, and status reports. Directs program meetings, program tracking and analysis. Directs the review of program deliverables. Provides project management guidance and oversight to project teams. Provides IT thought leadership and continuous improvement for overall IT delivery performance. Communicates with CIO or above regarding status of specific programs.

Acts as a point of reference for the Sector as it relates to IT project management, including:

1. Organizational Interfaces

• Directs and co-ordinates interaction with Business Unit Management Team – representing IT in the development of Business Strategy for the sector. Identify IT requirements in support of expanding business strategy for the assigned sector
• Directs efforts in assessing the fit of complex IT solutions and identifying gaps early for subsequent evaluation in the pursuit/solution development process
• Directs and co-ordinates participation in new product evaluations to define requirements and assess business fit for assigned sector or division
• Directs IT competency and capability in the early stages of lead and proposal development for all opportunities
• Directs the development of the IT section of response to customers RFP / RFI / RFQ’s for new business opportunities for all opportunities
• Delivers, or directs staff in the delivery of, customer/partner presentations for all opportunities
• Directs and co-ordinates productive business relationships with all levels of customer, business partners, and vendor management

2. Project Planning & Administration

• Directs efforts to conceptualize a solution of significant scope across multiple applications and/or platforms
• Directs efforts to assist in the definition of all complex engagements to guide the most appropriate IT solution to the end user in concert with DHL Supply Chain and IT strategic direction
• Directs efforts for the creation, or assisting others in the creation, of the overall project work plan
• Directs others in the effective use and oversight of project administration processes including project initiation, labor tracking, status reporting, and basic project capital / expense tracking
• Provides experienced vendor co-ordination and management skills in the context of planning for overall project delivery; able to individually direct all IT groups – either in-house, customer, or third-party

3. Project Delivery

• Directs the completion of all project components to meet appropriate economic standards, ensure customer satisfaction, timely completion, and project profitability
• Directs staff to ensure overall project success
• Directs the co-ordination, communication, and development of detailed requirements in conjunction with the Business Systems Analysis and Business Systems Development group(s)

4. Personnel – Significant

• Experienced and effective ability to provide direction, motivation, training, and decision support to project staff within the sector and across the entire division
• Experienced and effective ability to leverage the competencies of project associates to enhance project quality and accelerate results
• Experienced and effective ability to recognize and manage staff diversity, performance and or personality conflicts
• Directs others in the completion of assignments through knowledge sharing
• Experienced and effective ability to deliver high quality performance reviews of project team participants
• Experienced and effective ability to recruit, develop, coach and counsel subordinates

5. General

• Experienced and effective ability to propose, refine, and implement project standards, policies, procedures, and methodologies for DHL Supply Chain IT
• Experienced and effective ability to understand and promote DHL Supply Chain’s project lifecycle, concepts, principals, and business processes
• Apply broad understanding / knowledge of complex IT infrastructure components – e.g. networks, platforms, and operating systems
• Directs the development and management of fiscal budget for the assigned sector.

Required Education and Experience

• Bachelor’s Degree or equivalent in a relevant business or technical subject
• Master’s Degree or equivalent in a relevant business or technical subject-desirable
• Minimum 15+ years experience in an IT environment
• Professional project or program management experience of system design, development, or integration projects (packaged and custom solutions).
• Experience in planning major projects, including development of project proposals, business cases, project schedules, financial justification, etc.
• Experience in the use of project management/planning software Project Management Professional (PMP) certification

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.