WIC Site Manager

Job Description

Job Description

WIC SITE MANAGER

At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford while making a meaningful impact every day. As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals.

As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.

As WIC Site Manager, you will supervise the Nutrition staff to ensure that WIC clients receive nutritional assessment, education, and assistance in accordance with WIC Program guidelines. Assist with implementation and evaluation of Nutrition Education Plan within established federal, state, and divisional guidelines and standards. Maintain client/patient confidentiality and ensures compliance with HIPAA and WIC policy and procedures. Maintain strict confidentiality of financial and personnel matters.

SUPERVISORY RESPONSIBILITIES

• Assists the Senior Director of WIC in the day-to-day management of the WIC Nutrition Department at the SE Paulding location:

-Coordinates work assignments and schedules of the WIC Staff to ensure optimum client flow.

-Actively participates in client complaint procedures to resolve operational problems.

-Ensures compliance with NH policies and procedures, Federal/State regulations (ex. OSHA), and other grant requirements.

• Ensures department is staffed with qualified, competent employees:

-Interviews prospective employees and makes recommendations for hire.

-Provides all new hires with proper training and orientation to CPA required duties.

-Evaluates staff performance and recommends merit increases, promotions, and disciplinary actions.

• Ensures department is functioning well as a team:

-Communicates departmental goals and sets “expectations of performance” for each team member.

-Identifies, analyzes, and facilitates resolution of any issues which are a barrier to the team achieving its goals.

-Plays a vital role in the success of NH employee communication by keeping both staff and administration informed of any changes, ideas, concerns, etc.

-Analyzes the resources (staffing, equipment, technology, etc.) available to the department and when appropriate, recommends changes to improve efficiencies.

• Prepares staff time cards for payroll processing. Monitors staff attendance, tardiness, and overtime trends.
• Performs supervisory duties in accordance with the Managers Standards of Conduct and NH Mission Statement.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assists the Senior Director of WIC with the development of the WIC program:

-Coordinates with the Senior Director of WIC and management team on the goals/objectives of the WIC Nutrition Department.

-Assists in the development of new procedures necessary to comply with new/revised WIC regulations.

-Provides information and reports to the Senior Director of WIC to clearly describe activities and progress toward agreed upon goals.

-Responsible for ensuring data collection, preparing reports, answering correspondence, and compiling statistics for administrative and regulatory purposes as required by WIC grant.

-Assists with the Farmer’s Market program.

• Oversees the WIC nutrition education process:

-Assists in the implementation and evaluation of the annual Nutrition Education Plan.

-Maintains appropriate and timely nutrition education materials for client use.

-Provides on-going nutrition education for staff.

• In collaboration with all other WIC supervisors, oversees the daily operations of the WIC Program in the Senior Director of WIC’s absence.

-Coordinates with other WIC supervisors to ensure a supervisor remains onsite during all hours of operation.

• Conducts periodic audits to ensure that staff perform duties in accordance with WIC policy and procedures.

-Monitors individual counseling sessions by Nutrition staff.

• Promotes WIC objectives and assists the Intake and Nutrition departments to ensure optimum client flow:

-Becomes a working supervisor in all areas and is able to perform job functions of subordinates.

-Performs height/weight calculations and hemoglobins as necessary.

-Encourages WIC participant utilization of the nutrition education component.

-Encourage and promotes breastfeeding.

-Replaces lost/stolen cards in accordance with WIC guidelines.

-Issues WIC cards to participants. Voids benefits when appropriate.

-Evaluates client’s nutritional status through dietary assessment, consults and makes recommendations in relation to nutritional need, family income, cultural food patterns, and modifications in diet.

-Interprets WIC Program regulations and policy changes for health care to professionals serving in the clinics.

-Explains and interprets WIC regulations for applicants.

-Makes referrals to Breastfeeding Supervisor as appropriate.

-Promotes Breastfeeding to prenatals and works with postpartum clients experiencing difficulties with breastfeeding.

-Provides referrals to community programs providing specialized nutrition services/food assistance.

• Ensures an adequate inventory of supplies is maintained. Orders any supplies as needed.
• Attends and participates in meetings and in-services as required. Participates in professional development activities. Chairs and serves on committees as requested.

• Performs duties in accordance with NH Standards of Conduct and Mission Statement.
• Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.

REQUIRED SKILLS / ABILITIES

• WIC – demonstrates a working knowledge of WIC policies and procedures; maintains knowledge of and acts in accordance with NH’s policies and procedures.

• Nutrition – demonstrates a current, accurate knowledge base of nutrition and dietary principles and assessment techniques (anthropometric, biochemical, clinical, and dietary); skilled in developing nutrition plans and counseling techniques for effecting change in client’s dietary behavior.

• Problem solving—identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; reacts calmly and effectively in emergency situations.

• Interpersonal skills—exhibits strong conflict management, negotiation and consulting skills; remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; maintains confidentiality; and able to communicate effectively and build collaborative, supportive relationships with people of varying cultures, socio-economic backgrounds, languages, and educational levels.

• Oral communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills.
• Written communication—edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Planning/organizing —is self-directed and motivated; independently prioritizes, performs and completes assignments within established deadlines; manages multiple conflicting priorities; when appropriate, seeks guidance from supervisor.
• Quality control—understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NH’s Nutrition Department.
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Computer & Math—proficient in Microsoft Word, Outlook, and Excel; proficient in basic math to make simple calculations; proficient in the use of practice management software to accurately retrieve/record patient data.

REQUIRED QUALIFICATIONS:

Education / Training

Bachelor’s or Master’s Degree in Dietetics, Nutrition or Nutrition Sciences, Public Health Nutrition, Community Nutrition, Clinical Nutrition or Nursing.

Experience

Previous supervisory experience. A minimum of one year experience in maternal and child health or clinic setting, with teaching responsibilities.

Licensure/Certification

If a Registered Nurse or Registered Dietitian, must be licensed in the State of Indiana. CPR Certified.

Physical Requirements

Prolonged sitting, infrequent to occasional walking or standing. Requires full range of body motion, manual dexterity, and eye-hand coordination sufficient to assist clients. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires ability to lift and carry items weighing up to 35 lbs. Requires exposure to communicable diseases and bodily fluids. Requires ability to work under stressful conditions.

Work Environment

Normal clinic environment and offsite in various types of environments. Work may include irregular hours, including evenings and weekends. Requires traveling outdoors in all types of weather. Involves frequent contact with other staff, physicians’ offices, patients, and the public. Contact may involve dealing with sick, angry, or upset people. Frequent exposure to communicable diseases, toxic substances, and other conditions common to a Clinic environment. OSHA Category I – Tasks involve contact with blood or body substances.

Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.