Information Technology Support Specialist

Technology Concierge – Contract Position Schedule: 40 hours per week, Monday through Friday, with occasional half-day holiday coverage Contract Duration: Approximately 12 months **Mileage Reimbursement provided** Position Overview We are seeking customer-focused **Technology Concierge professionals** to provide onsite, white-glove IT support within Baptist Health facilities. This position serves as a highly visible, hands-on technology resource for hospital leaders, clinicians, and staff. The Technology Concierge will troubleshoot technical issues, coordinate resolutions, support technology initiatives, and help ensure that technology-related disruptions have minimal impact on clinical and business operations. The ideal candidate combines strong technical troubleshooting skills with exceptional customer service and is comfortable providing face-to-face support in a fast-paced healthcare environment. Key Responsibilities Provide onsite technical support for laptops, desktops, mobile devices, Microsoft 365, software applications, connectivity, peripherals, and user-access issues. Diagnose and resolve hardware, software, application, and connectivity incidents efficiently and professionally. Serve as a visible, boots-on-the-ground IT resource for hospital leadership, clinicians, and staff. Provide a high-touch, white-glove support experience to end users. Coordinate with technical support teams, Customer Success Managers, and other IT resources to escalate and resolve complex issues. Support technology deployments, upgrades, stabilization efforts, and operational-readiness initiatives. Track service requests, document resolutions, and communicate status updates to users. Build strong working relationships with clinical, administrative, and operational teams. Educate users on technology tools, digital services, and best practices. Identify recurring technology issues and communicate trends or concerns to the appropriate support teams. Required Qualifications Previous experience in desktop support, IT support, help desk, field support, or a similar technical support environment. Strong troubleshooting and problem-solving abilities. Working knowledge of Windows operating systems, Microsoft 365, mobile devices, and common enterprise applications. Strong interpersonal, communication, and customer-service skills. Ability to provide professional face-to-face support to executives, clinicians, and staff. Ability to work independently, prioritize multiple requests, and operate effectively in a fast-paced environment. Professional demeanor and strong relationship-building skills. Preferred Qualifications CompTIA A+, Microsoft, or similar technical certification. Previous experience supporting healthcare, hospital, or clinical environments. Experience providing executive-level or white-glove IT support.