ON - DevOPS/Cloud Engineer - Senior

Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. DevOps Engineer, you are a hands-on technical leader and the delivery owner for two managed services pods and the customers they support. You lead a distributed team of cloud engineers across US and offshore locations, run the day-to-day operation of our customers’ AWS environments, lead FinOps reviews, and own the customer relationship from onboarding through renewal. Your success is measured by reliable operations, customers who stay and grow with us, and a team that runs without escalation to senior leadership. This is a hands-on-keyboard role: you will spend a significant part of your week doing the engineering work yourself, not only directing it. Work hands-on in customer AWS environments every week: troubleshoot and resolve incidents, implement changes, write infrastructure as code and automation, and carry out FinOps optimizations yourself. Own delivery for your pods’ customers end to end: sprint planning, change and pull-request review, spot checks on engineering work, and delegation across the team. Run a consistent customer cadence, including weekly operational touchpoints and a monthly value review that shows what the customer received and what comes next. Drive continuous value for every customer: maintain a living roadmap per account, bring forward cost, reliability, security and modernization improvements each quarter, and show the measurable results. Act as the senior point of contact for customer escalations and executive conversations, without routing them to Cloudelligent leadership. Own operational health for your pods: on-call rotation, incident response and root-cause analysis, SLO and MTTR reporting per customer, patching and vulnerability-scan coverage. Drive adoption of our AI-enabled operations tooling and automation so the team spends less time on manual, repetitive work. Make sure findings from tooling and reviews become tracked, prioritized work items, and that backlog quality meets our standards. Lead FinOps reviews with customers: analyze spend and usage trends, identify savings (rightsizing, Savings Plans and Reserved Instances, storage and data-transfer optimization, waste cleanup), present recommendations to technical and financial stakeholders, and track realized savings. Establish cost governance with customers, including tagging and allocation standards, budgets, anomaly alerts and regular cost reporting. Identify expansion opportunities (new workloads, security assessments, modernization) and hand them to the account team. Lead and develop your team: coaching, performance feedback, certification planning, time approvals and capacity forecasting. Ensure security and compliance practices are implemented and maintained across customer environments. Every customer in your pods is on a consistent weekly and monthly cadence. SLO and MTTR are reported for each of your customers within 45 days. Each of your customers has completed a FinOps review and has a documented value roadmap for the next two quarters. No unplanned customer churn; Bachelor’s in computer science, engineering or a related field, or equivalent experience. ~4+ years of hands-on experience in cloud operations, DevOps or SRE on AWS. ~2+ years leading a managed services, MSP or cloud operations team, including responsibility for customer outcomes. ~ Experience leading distributed or offshore engineering teams across time zones. ~ Excellent written and verbal communication, with a track record of running customer meetings, executive reviews and difficult conversations. ~ Hands-on experience leading FinOps or cloud cost-optimization engagements, including presenting findings and savings to customer stakeholders. ~ Experience running incident management, on-call rotations and root-cause analysis in a production support environment. ~ SLOs, MTTR, backlog, utilization and customer health. ~ Currently hands-on: you build, troubleshoot and automate in AWS yourself today, and want to keep doing so while leading a team. ~ Strong hands-on AWS operations experience across compute, networking, identity, storage and security services. Strong AWS cost management: Cost Explorer, Cost and Usage Reports, Compute Optimizer, Trusted Advisor, Savings Plans and Reserved Instances, and third-party FinOps platforms. Experience securing cloud environments against cloud-native standards and supporting audits such as SOC 2. AWS Certified Solutions Architect – Professional, SysOps Administrator or DevOps Engineer – Professional. ITIL 4 Foundation. Experience using AI or agentic tooling in cloud operations. Competitive base salary plus an annual performance bonus tied to customer retention, delivery outcomes, and customer value.