Member Service Representative

Job Description

Job Description

Apply today to become a Member Services Representative in Urbandale, Iowa!Looking for a dynamic role where your customer service skills make a real difference? We're seeking an energetic and detail-oriented Member Services Representative to provide exceptional support to our client's members. Based on-site in Urbandale, Iowa, this is a fantastic opportunity to grow within a friendly, fast-paced environment. If you thrive in a customer-focused setting, look forward to great training and onboarding, and want to be a key player in helping members navigate their plans, this role is perfect for you!

Work Model:

• On-Site to start, Hybrid available after onboarding

What You Will Do:

• Handle inbound calls and accurately document all member interactions
• Respond to standard and complex customer inquiries via phone or email regarding products, services, and coverage options
• Research and follow up on customer issues promptly and professionally
• Assist with payments, rate and plan information, and coverage changes
• Route members to the appropriate carriers for claims or additional information
• Gather missing details and escalate issues when necessary to ensure member satisfaction

What You Will Need To Be Successful:

• At least 1 year of call center experience
• High school diploma or equivalent
• Excellent verbal communication skills with the ability to quickly build rapport
• Strong computer proficiency with comfortmanaging multiple screens and applications simultaneously
• Bachelor's degree (preferred)

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan(ESOP)
• Clickherefor a complete list of benefits
• $19.00 per hour

Interested and qualified candidates can contact Kyle Brosharat View phone number on ziprecruiter.com or email View email address on ziprecruiter.com.

#ZR

Employment Type: CONTRACTOR \nCompany Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.