Director of Supply Chain Account Management

Responsibilities Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth. Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction. Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions. Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability. Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives. Anticipate risks, identify opportunities, and develop proactive plans to address both. Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies. Contribute to the development and execution of initiatives that support company growth objectives. Requirements Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered. 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles. Prior professional experience calling on and working directly with hospital supply chain departments. Demonstrated experience leading, coaching, and developing high-performing teams. Experience managing executive-level customer relationships within healthcare organizations. Proven success driving customer retention, account expansion, and revenue growth. Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies. Experience implementing technologies and tools that improve team productivity and scalability. #J-18808-Ljbffr Jobtailor